Switchboard Operator

Job Title:

Switchboard Operator Department:

Operations Date:

03.23.2023

Reports To:

Senior Teller Supervisor Assistant FLSA Status:

Non-Exempt

JOB SUMMARY

Operates switchboard to relay incoming, outgoing, and interoffice calls.

ESSENTIAL JOB FUNCTIONS

include but are not limited to: Uses switchboard to communicate calls. Answers, screens, and routes outside calls. Supplies information to callers. Performs clerical duties such as ensuring return mail is sent to correct department and mailing notices. Operates paging system to relay in-house announcements or call individuals to phone.

ADDITIONAL RESPONSIBILITIES

Perform other duties and projects as required by management.

MINIMUM QUALIFICATIONS FOR CONSIDERATION

High School Diploma or equivalent required.

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent verbal and written communication skills Demonstrates dependability through good attendance and adherence to timelines and schedules Good interpersonal skills; able to work well with a wide range of people Strong organizational and time management skills Ability to multi-task Excellent customer service skills, high degree of tact, professionalism, and courteous image.

PHYSICAL REQUIREMENTS

This work is sedentary and requires the following physical activities: Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling frequent repetitive motions; talking, hearing and visual acuity. Occasional lifting (up to 10 pounds). .

WORKING CONDITIONS

Normal office environment

NOTE:

The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position. First National Bank & Trust of Ardmore is an

EOE, Including Disability/Vets Pay:

From $27,160.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Education:

High school or equivalent (Required)

Experience:

Switchboard:

1 year (Preferred) Customer service: 1 year (Preferred) Ability to

Commute:

Ardmore, OK 73401 (Required)

Work Location:

In person