Systems Administrator IV (CITRIX)

Position Summary Lead the design, support, and optimization of our Citrix, Windows Server, and virtualization platforms. This role serves as a technical lead and senior escalation point. responsible for resolving complex issues, driving improvements, and supporting infrastructure goals and initiatives. Key Responsibilities Performs project management activities for current and future computer systems, related hardware, software, and networking components. Represents ISD at project coordination meetings to identify tasks and resources within ISD to support projects. Meets with users and evaluates current and projected demands for equipment and network needs. Research alternatives and recommend modifications to the current architectures, procedures, and configurations to maximize utilization of existing resources. Designs and implement customizations to the computer environment as required to meet the needs of the Children's Hospital User Community. Prepares project schedules, presentations, recommendations, RFPs, technical summaries, status reports, and other project management reports. Participates in the budgeting process for all services and hardware. Works with Purchasing to negotiate with vendors for hardware and services. Documents on the cost of delivery of hardware and services. Recommend software acquisitions to meet projected demands. Performs product evaluations and trials as part of a continuing effort to improve productivity of existing software. Identifies end user/application requirements as they relate to the computer systems environments in order to develop and execute a plan within project time frames. Maintains computer system security. Keep current on all published security warnings. Monitors daily security audit trail for multiple systems. Inform management of any security breaches or holes in computer system security and propose solutions. Coordinates efforts of institutional technical and engineering groups to specify and deliver services for personnel work area needs, as necessary. Works closely with the Desktop Specialists, Applications Team Leaders, Network Managers to resolve issues, and to set priorities and schedules. Knowledge and Skills Citrix / VDI / Windows Server / Virtualization Design, implement, and support enterprise Citrix environments Optimize performance for virtual applications and desktop pertaining to end user experience Manage platform lifecycle (upgrades, patching, capacity planning) Troubleshoot advanced issues related to profiles, policies, and session performance Administer, secure and support Windows Server systems in Citrix environments Experience with virtualization platforms (e.g., VMware vSphere) Support storage integration with virtualization, Windows Server, and Citrix workloads Education Bachelor's degree in computer science or related Field Experience 6 years of experience