Systems Integration Specialist

Provides IT support and responds to technical issues from end users; resolves software and equipment problems; tracks issues for timely resolution; updates users on request status. Independently troubleshoot hardware and software for end users. Adhere to established ITSM and other technology policies and processes. Adhere to routines for quality, efficiency, and security per SLA and SOC1 regulations. Prepare and review technical documentation for knowledge articles as required. Ensure compliance of application turnover documents before production. Resolve support tickets with minimum escalation. Assist in resolving infrastructure and application issues. Install and maintain infrastructure and desktop applications. Update routines for new products or methods. Maintain runtime performance and availability. Judgement

• Makes timely and sound decisions. Quality
• Demonstrates accuracy and thoroughness. Initiative
• Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities. Innovation
• Employs original thinking and creativity Customer Service
• Demonstrates a positive customer service attitude and adept at oral and written communication To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Problem Solving
• Identifies root causes and resolves problems in a timely manner.

Bachelor's degree (B. A / B.Sc.) from four-year college or university 8+ years hands on experience in IT Service Desk and Field Support environments. Must have the ability to communicate effectively with users at all technical skill levels. Extensive experience maintaining and troubleshooting Windows PCs and environment Azure Portal (Azure VD, Entra ID)