Table Games Dual Rate Supervisor (Horseshoe Bossier)

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WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary As a

Dealer:

Creates an entertainment environment for all guests. Provides courteous, friendly and prompt service in dealing Table Games. As a

Supervisor:

Supervises the operations of Table Games on assigned shift, places special emphasis on guest service, security of Horseshoe Casino & Hotel's assets, and positive employee motivation and coaching. How You Will Create the Extraordinary Responsible for the operations of table games on an assigned shift. Displays a working knowledge of all Table Games, house rules, counting methods and procedures covering each. Assures that all coin and check racks are filled at all times. Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager - Table Games or Director Table Games. Assures guest development by interacting with guests, modeling interactive skills with guests and fellow Team Members and making comp decisions. Remains alert to any unusual or questionable activities being displayed by any Table Games Team Member or gaming guest and reports any situations to assigned superior. Observes problems or differences between Table Games Team Members and gaming guests and aids if necessary. Recommends change in department including hiring, promotion, demotion, and termination; recommends wage and salary changes for personnel within established limits. Upbeat personality for all interactions with guests and fellow Team Members. Proactive in anticipating customer needs. Dealers must be motivated in familiarizing themselves with all guests' names and personal facts. Must possess money, handling skill in providing chips for guests. Knowledge of card games. Basic knowledge of other games and services offered at property. Knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines. Routinely strives to build and achieve customer satisfaction. Exercises appropriate discretion in identifying communications of special promotions to customers. Coordinates with Casino Operations supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Casino Operations Supervisor, Lead Shift Supervisor, or Casino Manager. Acts as a role model and present oneself as a credit to Caesars and encourage others to do the same. Adheres to regulatory, departmental, and company policies. What You Will Need High school diploma preferred. At least six (6) months dealing experience is required and/or successful completion of dealer school or program at an accredited institution. Must be able to obtain Non- Key LA Gaming License and Responsible Vendor certification. Must possess strong money handling and documentation skills. Must have knowledge of casino rules, procedures, and regulations pertaining to the Table Games. Must be able to get along with co-workers and work as a team across departments and levels of management. Must be able to read, write, speak, and understand English.

ADDITIONAL REQUIREMENTS

Must be able to bend, crouch, kneel, twist, lift and work at a desk when performing Pit Clerk functions. Responds to visual and aural cues. Must be able to acknowledge, greet, and converse in English with customers. Must be able to operate a typewriter, computer, telephone, ten key adding machine, and calculator, photocopy machine, and fax machine. Must be able to lift, pull, push, or carry up to 40 pounds. Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment. Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property. When on casino floor, must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 84138 Job Category Casino Job Schedule Full time Locations Horseshoe Bossier City (On-site)