Tech Partner

Job Description:

For this U.S. based position, the expected compensation range is $68,000 - $102,000 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, jobrelated skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits. You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled. If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form. Role Overview The Tech Partner is responsible for providing in‑person, deskside IT support across multiple Schneider Electric facilities. This role combines traditional office technology support with on‑site shop‑floor technology support within nearby manufacturing and distribution centers. The Tech Partner will work two days per week at Headquarters and three days per week across three additional plant/distribution sites within commuting distance. This role requires regular travel to the designated locations and the ability to support both office users and shop‑floor operational technology. Primary Responsibilities General Deskside & Office Technology Support Create, receive, monitor, maintain, and resolve work tickets. Image, configure, deploy, and support computers, monitors, and mobile devices. Maintain an on‑site presence at designated days/locations to support end users. Install and support software in accordance with Schneider Electric standards and compliance requirements. Perform proactive and on‑demand health checks on IT systems including printers, copiers, scanners, fax machines, and conference room equipment. Provide end‑user training on office automation equipment as needed. Conduct IT elements of new-hire onboarding (asset setup, usage guidance, security/usage policy reminders, etc.). Troubleshoot and manage hardware and software platforms. Manage secure password processes for all assigned systems and assets. Support access to corporate networks (wired/wireless/VPN) and enterprise applications. Coordinate task execution with Service Desk, infrastructure teams, and other IT support groups. Manage onsite IT inventory, including receiving, organizing, cleaning, and replenishing stock. Participate in regional or site‑specific projects as assigned by the manager. Perform "hands and feet" support for infrastructure and operational teams as needed. Manufacturing & Distribution Center Responsibilities Act as the primary technology support contact for assigned days at each site. Support shop‑floor hardware and software used in manufacturing and logistics operations (e.g., industrial PCs, label printers, handheld scanners, kiosks, terminals, thin clients). Troubleshoot connectivity and device issues that impact production, quality, or logistics workflows. Collaborate with OT, manufacturing engineering, and site operations personnel to address technology issues on the shop floor. Ensure adherence to safety protocols when working in production areas. Perform routine health checks on shop‑floor devices and station configurations. Assist in deployments, upgrades, or relocations of technology equipment in plant/DC environments. Support Model Expectations Tech Partners at the same site or across sites share and monitor ticket queues for Onsite Support

US L2 / NAM L2 / CA L2 / MX L2

/ Legacy queues. Tickets must always contain updated statuses and worklog entries. Serve as backup for other Tech Partners and communicate clearly regarding planned/unplanned absences and coverage needs. Share equal responsibility for IT asset management at supported locations. Maintain equal ADM permissions required for local support and work with infrastructure/operational teams as needed. Maintain physical access to MDF/IDF rooms, conference rooms, storage areas, and other necessary spaces. Collaborate respectfully and professionally with other Tech Partners to troubleshoot and resolve issues before escalating externally. Demonstrate professionalism and customer service excellence in all user interactions. (External)

English Qualifications:

Qualifications & Experience Experience providing in‑person deskside support in a corporate or enterprise environment Proficiency with imaging, setting up, and supporting computers, monitors, mobile devices, and peripherals Ability to support software installations and ensure compliance with corporate standards Experience performing health checks and maintenance on general office IT equipment Familiarity with troubleshooting hardware and software in both office and light industrial/manufacturing environments Foundational understanding of networking concepts (e.g., connectivity, ports, firewalls) with ability to troubleshoot issues impacting production systems Experience with device support on manufacturing shop floors (industrial PCs, scanners, printers, etc.) preferred Familiarity with user access and identity-related support (account provisioning, permissions, access troubleshooting) Ability to manage IT inventory and coordinate work with broader IT support teams Strong communication skills and professionalism when supporting users across varying environments and roles Demonstrated ability to work independently, research solutions, and troubleshoot without heavy direction Comfortable working hands-on in a production environment, including moving equipment, running cabling, and supporting systems on the shop floor Ability to operate as a broad IT generalist across hardware, software, and basic infrastructure rather than in a narrowly specialized role (External)

English Company Boiler Plate:

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.