Tech Support Specialist

Description We are looking for a Tech Support Specialist to join our team in Salt Lake City, Utah on a Contract basis. This role supports end users by addressing day-to-day technical issues across desktop systems, applications, printers, mobile devices, and network connectivity. The position is ideal for someone who communicates clearly, stays organized in a ticket-driven environment, and takes a practical approach to resolving support requests.

Responsibilities:

• Diagnose and resolve technical problems involving workstations, software applications, printers, mobile devices, and basic network access.
• Set up, configure, and maintain computer hardware, operating systems, and standard business software for end users.
• Record support activity accurately in the service desk system, including issue details, troubleshooting steps, and resolution updates.
• Route more advanced or unresolved incidents to appropriate IT teams while providing clear documentation for handoff.
• Guide employees through basic technical processes and answer routine usage questions to improve self-sufficiency.
• Create and refine knowledge articles, support documentation, and frequently asked questions for common issues.
• Contribute to device rollouts, software updates, patching efforts, and other scheduled maintenance activities.
• Track recurring problems, observe system behavior, and communicate trends that may require broader corrective action.
• Follow established IT policies, security expectations, and operational procedures in all support interactions. Requirements
• Experience providing desktop or help desk support in a ticket-based technical environment.
• Working knowledge of Active Directory for basic user and account support tasks.
• Hands-on experience supporting Microsoft Windows, including Windows 10 systems.
• Solid foundation in technical troubleshooting across hardware, software, and end-user access issues.
• Familiarity with documenting and managing incidents through service desk ticketing tools.
• Ability to communicate technical information clearly to non-technical users.
• Strong organizational skills with attention to detail when tracking requests and updates.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .