Technical Architect, Senior Director

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Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Professional Services organization is focused on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you're set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap and we make sure you are building Salesforce so that it's easy to maintain and adapt down the road, minimizing potential technical debt. Our team is made up of thousands of the world's leading Salesforce experts. We share our own 20 years of product best practices with your team and partners so that you have everything you need to achieve your goals.

Salesforce Professional Services is looking for a Technical Architect Director, with Trade Promotion Management experience. You will be serving as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex enterprise customers. Here are some salient responsibilities the role entails:

Serve as a trusted advisor to the clientIdentify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community's overall knowledge base and expertiseGuide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business valueWork collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinkingIdentify and proactively manage risk areas and commit to seeing an issue through to complete resolutionManage customer expectations; negotiate solutions to complex problems with both the customer and third-party partnersReview and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forwardWork closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needsContribute to a program vision while advising and articulating program/project strategies on enabling technologies including the

Salesforce PlatformMinimum Requirements:

10+ years enterprise architecture or consulting experience2+ years of experience architecting and implementing Trade Promotion Management capabilities for customers5+ years of experience leading Salesforce Core Projects2+ years of experience with Consumer Goods Cloud3+ years of experience in Consumer Goods industryStrong application design skills combined with strong data, integration, and security architecture skillsStrong presentation skills. Able to effectively present and defend a point of view to a variety of audiencesDetail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesStrong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audienceA great listener with the ability to communicate with people in diverse rolesProven ability to analyze, design, and optimize business processes via technology and integrationResourceful and innovative thinker who can work through and solve problemsStrong experience in Integration concepts, designs and patterns

Required Qualities:

TRUST:

Trusts the company's core values; shows integrity, transparency, and reliability

TEAM PLAYER

Proficient at collaboration and working with members of a team

COMMUNICATOR

Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

Preferred Requirements:

Bachelor's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be consideredAbility to convey and convince customers of best practices at various levels within a large organizationApplication design and development backgroundTravel may be required and varies depending on the client requirementsStrong Enterprise Architecture background would be favorableSalesforce product certifications:

Salesforce Certified AdministratorSalesforce Certified Advanced AdministratorPlatform App BuilderSalesforce Certified Sales Cloud ConsultantSalesforce Certified Service Cloud ConsultantConsumer Goods Cloud Accredited ProfessionalExperience architecting and delivering Consumer Good Retail ExecutionExperience architecting and delivering

Consumer Good Trade Promotion ManagementPreferred Qualities:

LEADERSHIP

Self-aware; proficient at building strong relationships

THOUGHT LEADER

Strong point of view and executive presence. Confident, but not arrogant, a great storyteller.

Experience with AI-powered development tools (e.g., GitHub Copilot, Cursor, Agentforce for Developers) and an understanding of their strengths and limitations.

Experience leading a technical team or workstream, with a passion for mentoring and developing talent.

Ability to build and maintain key relationships with C-level executives, senior technology leaders, and key decision-makers.

Experience defining and delivering enterprise applications on the Salesforce Platform is a strong plus.

Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $218,400 - $365,200 annuallyThere is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $263,200 - $401,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.