Technical Services Supervisor

Job Overview Are you a skilled leader with a passion for technical problem-solving and team development? Marvin is seeking a Supervisor for Technical Support to lead our Technical Support team. In this role, you'll provide leadership, coaching, and strategic direction to ensure our team delivers exceptional service to our customers. This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that includes the movement of your household goods, temporary housing, and much more

• in addition to a relocation counselor to assist you throughout the entire journey.

Highlights of your role Supervise and support daily department operations, including coaching, mentoring, and performance management. Evaluate incoming customer requests and assign workload based on team members' skills and department goals. Drive key departmental initiatives to improve efficiency, reduce costs, and enhance customer satisfaction. Monitor and manage department performance metrics, including order processing and OMS assistance requests. Lead continuous improvement efforts, identifying opportunities to enhance productivity and reduce non-warranty claims. Foster a positive and collaborative work environment that motivates and unites the team. You're a good fit if you have (or if you can) In-depth knowledge of Marvin brand products, processes, pricing, and support tools (preferred). Strong understanding of the Marvin Windows and Doors customer base (preferred). A background in construction or a related field (preferred). Excellent communication and documentation skills to effectively collaborate across departments. A proactive, self-directed, and well-organized approach to leadership. Also want to make sure you have Associate or Bachelor's degree in a related field. Proven industry-related experience. Ability to lead teams and drive continuous improvement. Ability to work onsite in Warroad, MN. Join us at Marvin and make an impact as a leader in technical support! We invite you to See Yourself at Marvin From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and

• led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! Some of our unique and most popular benefits include: $300 annual wellbeing account to spend on what helps you feel happy + healthy Better Living Day! (a paid day off to go have some fun) Annual profit sharing

• recognizing everyone's contribution to Marvin's success Giving at Marvin
• participate in organized volunteer opportunities Brighter Days Fund
• financial support from your colleagues and the Marvin family during personal hardships Join the more than 8,000 Marvin team members to experience these benefits and more.

Apply today! Marvin is an Equal Opportunity Employer This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards. Compensation $68,000

• $85,000, pay based on experience