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Technical Solutions Engineer Manager, Google Cloud

Job

Google

Cambridge, MA (In Person)

$265,500 Salary, Full-Time

Posted 1 day ago (Updated 1 hour ago) • Actively hiring

Expires 6/19/2026

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Job Description

Technical Solutions Engineer Manager, Google Cloud _corporate_fare_ Google _place_ Sunnyvale, CA, USA; Cambridge, MA, USA
  • Advanced
  • Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.
_info_outline_
XNote:
By applying to this position you will have an opportunity to share your preferred working location from the following:
  • Sunnyvale, CA, USA; Cambridge, MA, USA
  • .
    • Minimum qualifications:
    • + Bachelor's degree or equivalent practical experience.
    + 13 years of experience managing hosted services/SaaS and one or more of the following programming/scripting languages: Java, C, C++, .NET, Go, shell, Perl, JavaScript. + Experience in troubleshooting and supporting applications such as web services, data storage, databases, data pipelines, high-performance computing, commerce engines, with Linux/Unix or Windows operating systems. + Experience managing enterprise customer relationships and advocating for issues or needs. + Experience analyzing data using a structured query language such as SQL, Python, or R. + Experience leading a team of technical customer support experts.
    • Preferred qualifications:
    • + Knowledge of one or more compute core products: Compute Engine, DevOps, VMWare Engine, GCBDR, SAP, or BMX-Infra. + Ability to operate in a customer focused environment and advocate for customers across a cross-functional organization.
    • About the job
    • The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud.
    Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. In this role, you'll work with leading enterprises and startups to realize the power of cloud computing with Google Cloud Platform. By combining business acumen with technical assessment skills, you'll handle customer escalations and develop team members into highly skilled troubleshooting experts who can diagnose a variety of cloud computing issues within minutes. You'll build relationships with leaders in Site Reliability Engineering, Software Engineering, and Product Management allowing you to quickly solve complex issues and make you a trusted source of customer feedback. You'll lead a functional area, with a focus on operational excellence and reliable execution, while managing a team of Subject Matter Experts (SMEs). You'll be accountable for the supportability strategy and execution for the Compute specialization. You will be required to work in a shift pattern or non-standard work hours as required, which may include working in shifts/night/after hours and weekend work and public holidays. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $222,000-$309,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (https://careers.google.com/benefits/) .
    • Responsibilities
    • + Lead a team of SMEs who deliver technical support across Google Cloud Platform Compute products, improving the supportability of these products while working as a team of Engineers/Consultants that globally ensure 24 hour customer support.
    + Partner with Product Management and Engineering to translate customer needs into a better overall product, recognizing trends in customer feedback and escalating internally. + Partner with Software Engineering and Site Reliability Engineering to manage production incidents in real time, with emphasis on timely and thorough issue identification and customer communication. + Resolve high-profile escalations and issues, improving the customer experience and driving initiatives that increase likelihood of success. + Develop the outlook, goals, priorities, and work alongside the team, ensuring high-quality customer service and ongoing technical skill development. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) . If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
    To all recruitment agencies:
    Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

    Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
    See also https:
    //careers.google.
    com/eeo/ and https:
    //careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.

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