Technical Specialist II

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Technical Specialist II to join our team. As an L2 Technician, you will serve as the remote contact for technical and service-related issues. Responsibilities include troubleshooting, installing, and repairing laser printers, wide-format printers, Xerography printers, kiosks, and related hardware/software. Collaboration with Level III or Lead Technicians may be required to ensure timely and accurate resolutions. In this role, you will be the primary L2 resource to assist on site technician's region to troubleshoot, repair, install, and maintain multiple devices, from Network Multi-function devices to large format printers, and related photo lab equipment, along with the supported infrastructure and equipment installations. Responsibilities include assisting with troubleshooting, installing, and repairing laser printers, wide-format printers, Xerography printers, kiosks, and related hardware/software. Collaboration with L3 may be required to ensure timely and accurate resolutions.

• Responsibilities
• + Assisting on site technicians. + Diagnose and resolve issues with printers, Xerography printers, and kiosks. + Install, configure, and maintain hardware and software. + Perform routine maintenance to optimize equipment performance. + Deliver clear technical assistance to technicians onsite and over the phone. + Maintain accurate service records and uphold quality standards.
• Skills & Qualifications
• + Strong knowledge of printers, computer hardware, and software.

+ Electromechanical experience a plus. + Experience repairing laser and wide format printers and Xerox technology printers. + Proven troubleshooting and problem-solving skills. + Excellent communication and customer service abilities. + Ability to manage multiple priorities and work independently or in a team. + Physical capability to lift to 50 lbs.

• Wage Range
• :•The hourly rate for this position is between $23.

50 - $31.25 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

• Benefits
• : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

More detailed information can be found here. (https://www.compucom.com/wp-content/uploads/2025/06/2025-Compucom\_Benefits-Summary\_FINAL-rev-04-07-25\_Legal.pdf) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

• Expiration Date
• :•This posting is anticipated to remain open until 7/7/2026.

• Equal Employment Opportunity
• :•Compucom is committed to providing equal employment opportunities in all employment practices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

• Work Authorization:

• Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
• Arizona Applicants
• : •

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

• California Residents
• : •

PLEASE REVIEW THE

• CALIFORNIA

CONSUMER PRIVACY ACT NOTICE

(https://www.compucom.com/wp-content/uploads/2025/09/Compucom-California-Consumer-Privacy-Act-Notice.pdf)

.

• We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
• Maryland Applicants
• : •

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING

$100.

• Massachusetts Applicants
• :

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

• Rhode Island Applicants
• : •

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE'S WORKERS' COMPENSATION LAW.

• CompuCom is committed to providing equal employment opportunities in all employment practices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.