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Avaya Engineer ( AI/ML )

Job

Conch Technologies

Phoenix, AZ (In Person)

Full-Time

Posted 6 days ago (Updated 14 hours ago) • Actively hiring

Expires 7/23/2026

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Job Description

Hi Greetings from
Conch Technologies Position:
Avaya Engineer ( AI/ML )
Location:
Phoenix, AZ, Charlotte, NC, and Sunrise, FL ( Onsite 5 days a week )
Duration:
12+ Months Contract Required Skills We are seeking experienced Software Engineers with strong expertise in Python or Java development and hands-on experience building AI-powered Contact Center solutions. Must-Have Experience Strong development experience in Python and/or Java Experience with API development and Microservices Architecture Hands-on experience with AI/ML and Natural Language Processing (NLP) Experience working with GitHub , GitHub Actions , and CI/CD pipelines Experience with Five9 Contact Center Platform Experience with contact center call routing and orchestration Hands-on experience with: Google Cloud Platform (Google Cloud Platform) Google Contact Center AI (CCAI) Google Intelligent Virtual Agent (IVA) Voice Analytics and Conversational AI solutions Preferred Experience Contact center technologies such as: Avaya Cisco Contact Center LivePerson Experience designing and supporting IVR and call-routing solutions Experience integrating AI-driven voice and chat platforms into enterprise environments Key Responsibilities Design, develop, and support AI-powered contact center applications Build scalable APIs and microservices using Python or Java Implement NLP, AI/ML, and conversational AI capabilities Integrate Five9 and Google
CCAI/IVA
solutions with enterprise systems Enhance call routing, voice analytics, and customer engagement experiences Support DevOps processes utilizing GitHub, GitHub Actions, and CI/CD pipelines Ideal Candidate A strong software engineer with deep Python/Java expertise and hands-on experience in Contact Center technologies, particularly Five9, Google CCAI/IVA, NLP, AI/ML, APIs, and Microservices. Thanks & Regards, Ash | +1