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ServiceNow AI Transformation consultant

Job

ASCII Group LLC

Minneapolis, MN (In Person)

Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/13/2026

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Job Description

The following requirement is open with our client.
Client :
TCS Title :
ServiceNow AI Transformation consultant
Location :
Minneapolis, MN(Onsite)
Job Description:
We are looking for a Client-Facing Technical Lead to drive digital transformation initiatives across ServiceNow and AI-driven ecosystems, with a strong emphasis on Agentic AI adoption and platform integration. Key Responsibilities Serve as the primary technical lead and client interface for delivering AI-enabled ServiceNow transformation programs. Lead the design and deployment of Agentic AI use cases, aligning solutions to client-specific service towers and business outcomes. Provide strategic oversight and delivery across multi-tower service operations, including ITSM, ITOM, and ITAM. Architect and implement solutions within the ServiceNow platform ecosystem, including workflows, automation, and integrations. Drive adoption of AI-powered capabilities (Now Assist), including: o Custom skill development and optimization of OOTB capabilities o AI agent workflows and orchestration using AI Studio o Establishment of AI governance, guardrails, and responsible AI practices Lead AIOps strategy and execution, enhancing observability, predictive analytics, and automated remediation. Collaborate with client stakeholders to define and implement AI Control Tower frameworks for governance and operational excellence. Integrate ServiceNow with enterprise AI platforms and external ecosystems, enabling cross-platform automation and intelligence. Provide thought leadership on Workflow Data Fabric to enable unified data-driven workflows across enterprise systems. Establish and guide DevOps and CI/CD best practices, including ServiceNow release management and deployment pipelines. Required Qualifications Strong experience in ServiceNow platform architecture and implementation, including: o
ITSM, ITOM
(Event Management), ITAM o CMDB, Discovery, and Service Mapping o Workflow automation and platform extensibility Proven track record in client-facing roles, leading enterprise-scale transformation programs. Hands-on expertise in Now Assist and AI-driven ServiceNow capabilities. Experience managing cross-functional delivery across multiple service towers.
Solid understanding of:
o Workflow Data Fabric concepts o CI/CD pipelines and DevOps methodologies Thanks & Regards Prasanna M Technical Recruiter ASCII Group, LLC 38345 W 10 Mile Rd, Suite 365, Farmington, MI 48335, US
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