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CX Architect with strong Conversational AI expertise
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HPTech Inc.
Charlotte, NC (In Person)
Full-Time
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Job Description
We are seeking a CX Architect with strong Conversational AI expertise to design and build next-generation customer experience solutions. The ideal candidate will have hands-on experience in designing, developing, and testing conversational agents and AI-driven systems across enterprise environments. This role will focus on building scalable conversational platforms, enhancing customer interactions, and driving automation using AI technologies. Key Responsibilities Design and architect Conversational AI solutions including chatbots, voice bots, and virtual assistants Build and implement end-to-end conversational systems integrating NLP/NLU capabilities Develop, test, and optimize AI agents for customer engagement and automation Collaborate with business stakeholders to translate CX requirements into technical solutions Lead system design for AI-driven customer experience platforms Ensure scalability, performance, and reliability of conversational systems Integrate conversational AI with backend systems, APIs, and enterprise applications Define best practices for conversation design, dialog flow, and intent modeling Conduct testing, validation, and continuous improvement of AI models and agents Required Skills & Qualifications 10+ years of experience in software development / solution architecture Strong hands-on experience with Conversational AI platforms Experience with Natural Language Processing (NLP) / Natural Language Understanding (NLU) Expertise in building and deploying chatbots and voice-based assistant solutions Experience in designing AI-driven customer experience systems Programming experience in Python, Java, or Node.js Strong understanding of APIs, microservices, and system integrations Experience with AI/ML frameworks and tools Preferred Skills Experience working in telecom / customer experience domains Exposure to contact center platforms or CX transformation initiatives Experience with GenAI / LLM-based conversational systems Familiarity with cloud platforms (AWS/Azure/Google Cloud Platform)