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AI Deployment Engineer
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Zoom Federal Contractor
Remote
Full-Time
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Job Description
AI Deployment Engineer Company Zoom
Federal Contractor Location Helena, MT
Date Posted 05/27/2026
Description What you can expect The AI Forward Deployment Engineer is a customer-focused role within Zoom Professional Services. This position collaborates with clients to identify business needs, workflows, challenges, and goals, translating them into AI-driven use cases and designs. Responsibilities include leading discovery, strategizing solutions, and implementing scalable AI solutions using Zoom's AI products. Tasks involve defining use cases, designing conversational experiences to enhance customer journeys, and executing solutions.
The rolebines consulting, conversational design, and solution testing, requiring expertise in AI and automation for customer experience and contact centers. About the Team With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovativemunication solutions. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure. The team continues to push the boundaries ofmunication technology, bringing people together regardless of their physical distance. Responsibilities Conducting discovery workshops to understand customer operations, service workflows, challenges, and business objectives. Identifying and validating AI automation opportunities by analyzing customer data, transcripts, and behavioral insights to drive actionable oues. Translating business goals into clear, measurable AI use cases and Virtual Agent strategies. Designing conversational experiences by defining intents, creating flows, building knowledge bases, managing escalation processes, and specifying integration requirements. Creating phased implementation roadmaps aligned with Zoom CX portfolio capabilities. Building and configure AI solutions within the customer's Zoom platform. Guiding customers through testing, UAT, optimization, and go-live processes and collaborating with Sales, SCs, Product, and delivery teams to ensure end-to-end success. Contributing to internal knowledge assets and stay current with AI, CX, and contact center industry trends. What we're looking for 5+ years of experience in customer experience, contact center operations, conversational AI, or related advisory roles. Demonstrate the ability to guide customer discussions, identify business requirements, and present strategic rmendations effectively. Collaborate with technical teams to direct solution design or implementation effectively. Translate business challenges into automation or AI applications effectively. Possess experience in professional services or consulting with a focus on direct customer delivery. Salary Range or On Target Earnings Minimum $65,400.00 Maximum $158,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note Starting pay will be based on a number of factors andmensurate with qualifications & experience. We also have a location basedpensation structure; t may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date 06/03/26 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture andmitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to theirmunity in meaningful ways. Click Learn (careers.zoom/benefits) for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help peoplemunicate better with products like Zoom Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment? At Zoom, we believe great work happens when people feel supported and empowered. We'remitted to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an amodation during the hiring process, let us know-we're to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Amodations Request Form (form.asana/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an amodation due to a qualifying medical disability. Non-amodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (zoom/en/trust/candidate-privacy-statement/) for more information of how we use your data. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines
The rolebines consulting, conversational design, and solution testing, requiring expertise in AI and automation for customer experience and contact centers. About the Team With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovativemunication solutions. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure. The team continues to push the boundaries ofmunication technology, bringing people together regardless of their physical distance. Responsibilities Conducting discovery workshops to understand customer operations, service workflows, challenges, and business objectives. Identifying and validating AI automation opportunities by analyzing customer data, transcripts, and behavioral insights to drive actionable oues. Translating business goals into clear, measurable AI use cases and Virtual Agent strategies. Designing conversational experiences by defining intents, creating flows, building knowledge bases, managing escalation processes, and specifying integration requirements. Creating phased implementation roadmaps aligned with Zoom CX portfolio capabilities. Building and configure AI solutions within the customer's Zoom platform. Guiding customers through testing, UAT, optimization, and go-live processes and collaborating with Sales, SCs, Product, and delivery teams to ensure end-to-end success. Contributing to internal knowledge assets and stay current with AI, CX, and contact center industry trends. What we're looking for 5+ years of experience in customer experience, contact center operations, conversational AI, or related advisory roles. Demonstrate the ability to guide customer discussions, identify business requirements, and present strategic rmendations effectively. Collaborate with technical teams to direct solution design or implementation effectively. Translate business challenges into automation or AI applications effectively. Possess experience in professional services or consulting with a focus on direct customer delivery. Salary Range or On Target Earnings Minimum $65,400.00 Maximum $158,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note Starting pay will be based on a number of factors andmensurate with qualifications & experience. We also have a location basedpensation structure; t may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date 06/03/26 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture andmitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to theirmunity in meaningful ways. Click Learn (careers.zoom/benefits) for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help peoplemunicate better with products like Zoom Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment? At Zoom, we believe great work happens when people feel supported and empowered. We'remitted to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an amodation during the hiring process, let us know-we're to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Amodations Request Form (form.asana/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an amodation due to a qualifying medical disability. Non-amodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (zoom/en/trust/candidate-privacy-statement/) for more information of how we use your data. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines