AI Deployment Engineer

What you can expect + Conducting discovery workshops to understand customer operations, service workflows, challenges, and business objectives. + Identifying and validating AI automation opportunities by analyzing customer data, transcripts, and behavioral insights to drive actionable outcomes. + Translating business goals into clear, measurable AI use cases and Virtual Agent strategies. + Designing conversational experiences by defining intents, creating flows, building knowledge bases, managing escalation processes, and specifying integration requirements. + Creating phased implementation roadmaps aligned with Zoom CX portfolio capabilities. + Building and configure AI solutions within the customer's Zoom platform. + Guiding customers through testing, UAT , optimization, and go-live processes and collaborating with Sales, SCs, Product, and delivery teams to ensure end-to-end success. + Contributing to internal knowledge assets and stay current with AI, CX, and contact center industry trends. + 5+ years of experience in customer experience, contact center operations, conversational AI, or related advisory roles. + Demonstrate the ability to guide customer discussions, identify business requirements, and present strategic recommendations effectively. + Collaborate with technical teams to direct solution design or implementation effectively. + Translate business challenges into automation or AI applications effectively. + Possess experience in professional services or consulting with a focus on direct customer delivery.

Salary Range or On Target Earnings:

Minimum:

$65,400.00

Maximum:

$158,700.00 OTE 06/03/26 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment? At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines To view full details and how to apply, please login or create a Job Seeker account