Sr. AI Platform Lead

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything. Our associates. . . Have Purpose

• we do work that matters for our partners, the community, and the healthcare industry. Innovate with us to move healthcare forward. Give back to the community with paid volunteer time off. Think Boldly
• we have big ideas and are empowered to "think like an owner." Fit your role and do what you love. Grow and develop along a career path designed by you. Feel Connected
• our favorite thing about our workday is each other. Support one another
• no one says, "That's not my job." Celebrate with each other at bee r :30, virtual events, and company gatherings. Be Understood
• we are each unique and want to live our best lives at work and home.

Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave. Live healthy with complimentary lifestyle and financial coaches, a wellness program , and a comprehensive insurance plan. Who we want Do you have hands-on experience in building production AI systems? Are you comfortable transitioning core capabilities from external vendors to internal ownership? Can you establish engineering foundations required to operate AI systems reliably and safely ? Do you enjoy e nabling product teams to innovate while maintaining stability and governance? Do you have experience b uild ing and maintain ing core AI platform components across the model lifecycle: training, evaluation, deployment, monitoring, and iteration ? What you will do As a Senior AI Platform Lead , you will help build and operate NRC Health's production AI platform. In the near term, you will play a hands-on role transitioning AI capabilities from an external vendor to full internal ownership. Over time, you will partner with product engineering teams to enable safe, scalable, and governed AI-powered features across NRC Health's portfolio.

Key responsibilities include:

Taking ownership of the existing AI platform and expanding it through b uild ing and maintain ing core AI platform components across the model lifecycle: training, evaluation, deployment, monitoring, and iteration. Implement ing automated evaluation frameworks and regression safeguards. Support ing observability, performance monitoring, and system reliability. Design ing and operat ing scalable AI/ MLOps infrastructure, including: model hosting , training and evaluation pipelines , CI/CD for models and AI services , and monitoring and logging . Implement ing architectural patterns for LLM-enabled services such as: retrieval-augmented generation (RAG) , orchestration layers , and inference APIs . Enabling and transferring AI capabilities and feature development across product engineering teams Build ing reusable platform services and tooling that enable safe AI experimentation. Ensuring implementations follow platform standards for reliability, cost efficiency, and governance. Work ing with Security and Compliance teams to ensure AI systems follow PHI-safe design principles and operational requirements. What you need 8+ years of software engineering experience building production systems. Experience developing or operating LLM-based systems (e.g., RAG pipelines, orchestration frameworks, or model integrations). Experience building or supporting AI/ MLOps infrastructure. Understanding of model lifecycle management, evaluation, and regression testing. Experience building scalable backend or platform systems. Familiarity with AWS infrastructure. Strong engineering problem-solving skills and a focus on production reliability. Nice to Have Experience working in regulated or high-trust environments. Familiarity with modern data platforms such as Snowflake. Experience supporting internal developer platforms or shared services. Familiarity with AWS's AI offerings. Compensation In the spirit of pay transparency, we are excited to share the base salary range for this position is $179,400

• 242,190 , exclusive of fringe benefits or potential bonuses. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors
• we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.

Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page . NRC Health is not currently hiring in

DE, HI, MD, NJ, RI, D.C

. While this position may allow for a work from home environment, preferred candidates live in the Seattle , WA and surrounding areas. In general, NRC Health's positions are closed within 30 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities. Inclusion & Belonging At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy. Have Purpose. Think B oldly. Feel C onnected . Be U nderstood.