Customer Support Specialist- Bioinformatics

The Big Picture:

Join us as the go-to technical ally for Newborn Screening scientists and bioinformatics users. You will diagnose and resolve issues across next-generation sequencing (NGS) workflows, translate complex concepts into practical guidance, and champion customer needs with cross-functional teams. This is a remote-first role with up to 40% travel for on-site support, training, and collaborations. What's in it for you: Experience personalized career journeys with growth-oriented development opportunities. Engage in purpose-driven work that makes a positive impact on society. Be part of a values-driven culture that fosters inclusivity and innovation. Placeholder for local benefits Your Superpowers in

Action:

Serve as the dedicated technical support contact for Newborn Screening scientists and bioinformatics users via phone, email, and on-site visits, ensuring timely, high-quality resolutions. Troubleshoot and reproduce issues across NGS workflows, from pipeline configuration to data quality control. Translate complex bioinformatics concepts into clear, actionable guidance tailored to user needs. Collaborate with product and engineering to escalate defects, influence roadmaps, and advocate for customer priorities. Partner with the sales team to support software product demonstrations and technical evaluations.

Basic qualifications:

Bachelor's degree or higher in bioinformatics, computational biology, computer science, or a related field. 2 years of hands-on experience analyzing next generation sequencing data; familiarity with NGS data formats, pipelines, and quality control processes. Strong communication and problem-solving skills. 40% Travel Preferred qualifications: Experience in clinical genetics laboratory (Bioinformatics for sequencing) Experience in / understanding of a Newborn Screening laboratory setup will be an advantage Background supporting NGS analysis pipelines or clinical genomics software in a customer-facing role. Familiarity with cloud computing. Masters degree in bioinformatics, computational biology The pay range for this full-time position is a salary $70,000.00 - $80,000.00 USD Annually. This range reflects the minimum and maximum target for a new hire in this position. The pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered. #LI_MB1 What do we offer? We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits: Medical, Dental, and Vision Insurance Options Life and Disability Insurance Paid Time-Off Parental Benefits Compassionate Care Leave 401k with Company Match Employee Stock Purchase Plan Learn more about Revvity's benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page. For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.