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RMA Analyst

Job

SGS Consulting

Sunnyvale, CA (In Person)

Full-Time

Posted 3 days ago (Updated 16 hours ago) • Actively hiring

Expires 7/11/2026

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Job Description

Summary:
We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.
Responsibilities:
Processing RMAs and analyzing driving factors for returns Partnering with service centers to resolve return-related issues Resolving discrepancies via Jira cases with service centers Validating returns and ensuring data accuracy Filing disputes for all retail customers through their portals and processes Identifying opportunities for process automation and efficiency improvements Leveraging AI tools to streamline returns workflows and reporting
Must-Have Hard Skills:
Experience using ERP systems, ideally Oracle Background in consumer electronics retail operations Strong analytical skills with ability to identify root causes of returns Strong experience with process automation and workflow optimization Familiarity with AI-powered productivity tools Proficiency in Jira or similar case management systems Retail compliance and dispute resolution
Additional Information:
Surrounding Team & Key Projects:
Support our retail channel operations team in the AR/VR industry How will performance be measured? Meeting deadlines, executing tasks with accuracy, etc
Required YOE:
6-8 years of experience in RMA processing and returns analysis
Degree/Certifications:
Bachelor's degree in applicable field that aligns with a supply chain analyst
Interview Process:
1-2 Rounds (Behavioral + Presentation)