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SAP Concur administration
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Synkriom
Boston, MA (In Person)
$105,820 Salary, Full-Time
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Job Description
Key Responsibilities Concur Platform Administration Serve as the primary SAP Concur system administrator, responsible for platform configuration, workflow design, approval routing, audit rules, and ongoing system maintenance. Maintain the Concur-to-Workday Finance integration, ensuring accurate and timely data exchange and resolving integration issues in coordination with IT and Finance. Configure and maintain Concur expense types, policies, and approval workflows in alignment with university policy and audit requirements. Manage Concur user administration, including account provisioning, delegate setup, and role assignments across the ~15,000-user base. Travel Operations & Compliance Reporting Administer the high-risk and sanctioned country pre-trip approval workflow in Concur, ensuring alignment with Global Safety requirements. Operate the 30/60/90-day outstanding transaction reporting process, including automated delinquency notifications and senior leader distribution. Monitor travel booking compliance and Concur report activity, identifying workflow issues, routing errors, and system anomalies requiring remediation. Produce regular operational reports tracking key T&E metrics — outstanding transactions, expense report cycle times, policy exception rates, and cardholder delinquency. Travel Program Operations Support day-to-day operations of the university's corporate travel program, including traveler escalations, booking compliance, and routine TMC coordination. Maintain traveler communications and onboarding materials supporting booking compliance and policy awareness. Daily Settlement & Payment Operations Execute daily Concur settlement runs and monitor results, researching and resolving payment failures in coordination with cardholders, banking partners, and Accounts Payable. Conduct cardholder banking outreach to correct payment routing issues identified through the settlement process. Process manual wire payments to Canadian employees through established controls until the Workday Canadian bank account functionality is fully operational. ServiceNow & Stakeholder Support Manage escalated AskFin / ServiceNow tickets requiring system-level investigation or Concur configuration changes, with resolution targets of 5 business days for standard inquiries and 15 business days for complex matters. Maintain the T&E service catalog in ServiceNow, including form design, knowledge article structure, and workflow optimization. Serve as a visible, accessible resource for the university community, delivering a professional, responsive, and resolution-focused experience on every interaction. Minimum Qualifications 5+ years of progressive experience in travel and expense management, financial operations, or a closely related function. 3+ years of hands-on SAP Concur administration experience, including system configuration, workflow design, audit rules, and reporting. Demonstrated ability to operate independently in a complex, multi-stakeholder environment with minimal ramp time. Strong cross-functional collaboration skills with the ability to bridge technical teams and business stakeholders.