Functional Consultant

Retail Functional Consultant Must Have Technical Functional Skills Experience:

5-7+ years of experience as a Data Consultant, Business Systems Analyst, or Functional Analyst, with a proven track record of working on large-scale data projects.

Retail Industry Expertise:

Deep, hands-on experience in the retail sector. Must understand the nuances of retail customer data (householding, loyalty tiers, promotional activity, cross-channel behavior).

Customer Data Proficiency:

Demonstrable experience with core Customer 360 Master Data Management (MDM)

Concepts Data Analysis and SQL:

Strong proficiency in SQL for data profiling, source-to-target mapping validation, and ad-hoc analysis. You must be comfortable getting your hands dirty in the data.

Exceptional Communication:

World-class ability to communicate complex data concepts to non-technical business audiences and to translate ambiguous business needs into precise technical requirements.

Roles and Responsibilities Stakeholder Engagement and Requirements Gathering:

Lead workshops and interviews with client stakeholders to deeply understand and document their current and future-state needs for a unified customer view.

Functional Design and Data Modeling:

Define and design the conceptual and logical customer data model. Identify key customer attributes, entities, relationships, and hierarchies required to meet business objectives.

Source System Analysis and Data Mapping:

Analyze the client's myriad source systems (e.g., Point-of-Sale, e-commerce, Loyalty Program, Marketing Cloud, ERP, Customer Service) and create detailed data mapping specifications for the ETL ELT development teams.

Use Case Enablement:

Collaborate with business teams to define how the Customer 360 data will activate key use cases, such as campaign segmentation, personalization, churn prediction, and customer lifetime value (CLV) calculation

Solution Validation and UAT:

Act as the functional expert during the testing and validation phases, ensuring that the built solution meets the documented business requirements and data quality thresholds.

Documentation and Knowledge Transfer:

Create and maintain comprehensive functional documentation, including data dictionaries, process flows, and business rule definitions, to ensure the client can successfully adopt and govern the solution.

Education Bachelors Salary Range:

$100000 - $120000 a year