Job Description
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Essential Responsibilities:
Use data warehousing and business intelligence tools to source, transform, analyze, and provide access to data to assist management in strategic decision making. Design, document, and implement dashboards, KPIs, reports, and thresholds to monitor key performance indicators, provide insights, and identify notable trends. Collaborate with management to establish objectives, standards, and strategies for delivering updates and changes to reporting and analytical procedures. Identify and isolate emerging trends that will assist in making internal data driven decisions. Effectively test hypotheses and communicate results to internal stakeholders. Monitor, evaluate, and report on results from marketing campaigns and other acquisition or usage initiatives. (Weighted 20%) Data Warehousing & Business Intelligence Tools Use knowledge & experience with analytics tools and techniques Assess data sources and coordinate with other teams for required data sets (Weighted 20%) Develop Analytics Dashboards & Reporting Accept business requirements & development data analytics views Manage AD HOC & Scheduled Reporting based on business requirements (Weighted 20%) Credit Card Products & Portfolio Strategy Team Support Support Card Strategy requests on product development AD HOC data requests from business cases / UAT and production issues (Weighted 20%) Credit Card Operations Team Support Support Card Operations requests on operations AD HOC data requests / UAT and production issues (Weighted 20%) Credit Card Compliance Team Support Support Card Compliance requests on compliance development AD HOC data requests from compliance concerns / research Required Education & Experience (Knowledge, Skills, & Abilities): Bachelor's degree with a minimum of 2 years of experience in data analytics, OR an Associate's degree with a minimum of 5 years of analytics experience. Experience in the financial services industry is strongly preferred. Strong proficiency in SQL for writing complex queries, joining large datasets, and optimizing data retrieval. Hands-on experience building, publishing, and maintaining enterprise-level dashboards using Power BI or Tableau. Technical knowledge and understanding of the debit and credit card infrastructure and payments landscape preferred. Strong critical thinking and financial analysis skills, with the ability to translate complex datasets into concise, actionable business recommendations. Advanced proficiency in Microsoft Office applications (particularly Excel for financial modeling). Experience applying statistical methods, mathematical techniques, forecasting, and cost-benefit analyses using industry tools (such as JMP, SPSS, or SAS) Experience managing multiple priorities independently and/or in a team environment to achieve goals. Strong and effective communication skills, both written and verbal. Skilled at presenting findings and conclusions clearly and concisely. Preferred Education & Experience (Knowledge, Skills, & Abilities): Experience working with third-party analytics tools and cloud data warehouses (such as Alteryx, and Snowflake). Basic familiarity with Python or R for automating data workflows and statistical analysis. Understanding of ETL/ELT processes and data modeling best practices. Job Environment & Physical Requirements:
Must be able to comprehend and carry out verbal and written instructions. Job requires a substantial amount of sitting. Must use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Must use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.
