Job Description
Job Title:
SAP Basis Lead Consultant Location:
Newtown Square, PA- Onsite 12 months contract Experience:
10 - 15+ Years Role Overview We are seeking an experienced Basis Lead Consultant to take full ownership of Basis AMS service delivery across complex and large-scale SAP landscapes for multiple global customers. The ideal candidate must have strong Basis expertise, excellent communication skills, and proven experience leading teams of 10+ consultants in a 24x7 support environment. This role demands a highly proactive leader who can drive operational excellence, ensure SLA adherence, mentor delivery teams, and collaborate closely with customer and internal SAP teams. Key Responsibilities:
Service Delivery & Operations Lead the end-to-end delivery of AMS services across SAP environments (ECC 6.0, S/4HANA, CRM, SCM, BW/4HANA, PI/PO, CPI). Act as the first point of escalation for all technical delivery issues. Ensure on-time delivery, SLA compliance, and adherence to SAP-standard processes. Oversee shift rotations and ensure seamless handovers across global teams. Identify delivery risks and create mitigation or response plans. Technical Leadership Guide and mentor teams in Basis, Security, and Data Growth areas. Provide expert support in troubleshooting complex SAP Basis issues across ABAP/Java stacks and HANA DB. Drive RCA-based problem-solving for recurring issues. Collaborate with cross-functional SAP teams to enable agile resolution of critical incidents. Reporting & Governance Prepare and review: Monthly Service Performance Reports Weekly Issue Trackers & Open Items Monthly Continuous Improvement Reports Publish SLA, KPI, and performance insights for leadership and customer stakeholders. Maintain quality assurance for all deliverables, documentation, and service components. Tools, Process & Innovation Hands-on experience with SAP Cloud ALM, Focused Run (FRUN), and ITSM ticketing tools . Promote the adoption of AI-based automations , process improvements, and service optimization initiatives. Ensure robust governance, compliance, and standardization across delivery processes. Customer Management Engage actively in customer calls, consultations, and technical discussions. Handle complex customer interactions with maturity and clarity. Provide customer pulse, identify focus areas, and recommend improvements to leadership. Technical & Functional Skills Expert-level Basis Administration (HANA DB, ABAP/Java stacks, system copies, upgrades, migrations, performance tuning). Strong exposure to ECC, S/4HANA, BW/4HANA, CRM, SCM, PI/PO, CPI.
Deep understanding of large-scale and multi-customer SAP landscapes. Strong analytical, troubleshooting, and problem-solving abilities. Soft Skills Excellent verbal and written communication skills for global stakeholder interactions. Strong people management, mentoring, and team coordination abilities. Proactive, innovative mindset with focus on continuous improvement. Qualifications Bachelor s degree in computer science, Engineering, Information Systems, or related field. 10-15+ years of Basis experience , including leadership roles in global environments. SAP Basis certification and ITIL Proven experience leading teams of 10+ consultants in multi-customer delivery models.
