AMS Functional Consultant - SAP MM / SAP FI / SAP SD

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The RoleKey Responsibilities1) Incident Management and Dispatching (AMS / Dispatcher)Receive, log, and classify incidents and service requests within the AMS service related to the assigned SAP module (MM or FI or SD).Perform initial triage to identify incident type, affected process, business impact, and priority.

Resolve Level 1 and selected Level 2 functional incidents within the defined scope.

Correctly route and escalate incidents requiring specialized support to the appropriate resolver groups (senior functional consultants, ABAP, BASIS, interfaces, security, etc.).Ensure tickets contain complete and high‑quality information prior to escalation (clear description, transactions, documents, evidence).Actively track the full ticket lifecycle, ensuring timely updates, correct ownership, and SLA compliance. 2) Functional Analysis and Process ValidationPerform functional analysis of processes related to the assigned module:

MM:

purchasing, requisitions, purchase orders, goods receipts, logistics invoices.

FI:

general ledger, accounts payable/receivable, accounting documents, reconciliations.

SD:

sales orders, deliveries, billing, pricing.

Identify whether incidents are operational, configuration, data‑related, or process‑driven.

Execute and coordinate functional testing to validate fixes or implemented solutions.

Document analyses, root causes, and implemented solutions for future reference.3) Coordination within the SAP EcosystemAct as an operational control point between end users, Service Desk, and SAP support teams.

Coordinate with senior consultants and technical teams to ensure proper ticket assignment and resolution.

Participate in operational follow‑up meetings and incident review sessions.

Apply AMS governance, escalation, and change control guidelines.4) Documentation and Operational ComplianceMaintain up‑to‑date operational documentation: escalation flows, dispatching criteria, incident categorization, and functional guides.

Support the preparation of operational reports (ticket volumes, resolution times, backlog, trends).Record recurring solutions and incident patterns in the AMS knowledge base.

Support audits and internal reviews by providing service evidence and operational metrics.5) Test, Change, and Release SupportActively participate in SIT/UAT functional testing, validating processes for the assigned module.

Provide support during release cycles, prioritizing and routing post‑production incidents.

Support stabilization phases, ensuring operational continuity.6) Continuous Improvement within the AMS ModelIdentify improvement opportunities in incident classification, prioritization, and routing.

Propose operational adjustments to reduce resolution times and rework.

Collaborate in standardization, documentation, and AMS Service Desk optimization initiatives.

Support knowledge transfer activities for more junior team members.

Who You AreRequired Technical KnowledgeFunctional experience in one of the following SAP modules:

SAP MMSAP FISAP

SDEnd‑to‑end process knowledge of the assigned module.

Hands‑on experience with SAP standard transactions and document analysis.

Experience with SAP ECC and/or S/4HANA.Experience using ticket management tools (ServiceNow, Remedy, Jira, or similar).Practical knowledge of ITIL and AMS operating models.

Soft SkillsStrong functional analysis and operational decision‑making skills.

Clear communication with users, Service Desk, and technical teams.

High level of organization and service control.

SLA‑driven, quality‑oriented mindset.

Collaborative attitude and continuous improvement focus.

Effective time management and ability to handle multiple incidents.

Education and CertificationsBachelor's degree in systems engineering, computer science, administration, accounting, or a related field.

Functional training in SAP MM, FI, or SD (according to assigned module).ITIL or SAP certification (desirable).Experience3 to 5 years of experience in SAP functional support within an AMS model.

Prior experience in dispatcher, control desk, or advanced Level 1 support roles.

Participation in productive support, operational stabilization, or AMS transitions.

Work ModelAvailability to support maintenance windows and release activities.

Continuous interaction with end users and multidisciplinary SAP teams.

Remote or hybrid work model, depending on the AMS service setup.

LanguageSpanish - 100%Basic to intermediate technical English (ticket handling and documentation).Being YouThe \