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Business Solution Specialists

Job

IT Resources

Remote

Full-Time

Posted 3 days ago (Updated 5 hours ago) • Actively hiring

Expires 6/26/2026

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Job Description

Business Solution Specialists at IT Resources Business Solution Specialists at IT Resources in Brandon, Florida Posted in 1 day ago.
Type:
full-time
Job Description:
Job Title:
Business Systems Analyst (SAP
CR&B / IS-U
)
Location:
Hybrid Flexibility:
Open to higher compensation for the right candidate Company Overview A mission-driven organization focused on delivering reliable, technology-enabled solutions that improve business operations and customer experience at scale. Why This Role is Compelling High ownership across incident management, testing, and delivery Exposure to enterprise-scale
SAP CR&B / IS-U
environments Strong collaboration with business and technical teams Opportunity to shape process improvements and system performance Flexible work environment with supportive team culture Key Responsibilities Lead incident triage, prioritization, and end-to-end resolution in collaboration with business and technical teams Manage request lifecycle activities, ensuring timely updates, tracking, and closure in ServiceNow Contribute to requirements gathering, test strategy development, and UAT execution support Create and maintain documentation (process flows, test plans, system interfaces, results) Support release planning, enhancements, and system improvements within
SAP CR&B
ecosystem Partner with stakeholders to improve processes, user adoption, and operational efficiency Develop knowledge of data governance, master data models, and system integrations Must-Have Skills 2+ years supporting customer service technology solutions Experience with
SAP CR&B / IS-U
(customer service, billing, finance, or device mgmt.) Incident management + ServiceNow production support experience SDLC experience including requirements gathering and UAT test case creation Strong communication and stakeholder collaboration skills Nice-to-Haves Project coordination or project management experience Exposure to Smartsheet Experience working in regulated industries Perks & Benefits Flexible work arrangements (remote-first options available) Competitive compensation and bonus potential Health, dental, and vision benefits Professional development and learning support Collaborative and growth-oriented work culture