Salesforce Developer Mid/Senior Level (Tier 3 Production Support)

Job Title:

Salesforce Developer Mid/Senior Level (Tier 3 Production Support)

Location:

Sacramento, CA (Hybrid/On-site Preferred)

Duration:

June 2026 November 2026 (with possible extension)

Type:

Contract Work Authorization:

Must be

US-Based Number of Positions:

Approximately 15 Project Overview A large-scale enterprise Salesforce modernization initiative is seeking experienced Salesforce Developers to support a Production Simulation (ProdSim) program in a production-like Salesforce environment containing converted business data. The selected resources will support end-users during onboarding, perform issue triage and analysis, validate reported defects, and coordinate with implementation and support teams during the pre-go-live support phase.

Important:

This role does not involve direct remediation of core application code. Responsibilities will focus on issue analysis, validation, troubleshooting, documentation, and coordination with implementation teams for resolution. Required Experience 5+ years of Salesforce Development experience Strong experience in Salesforce Production Support / Tier 3 Support environments Experience supporting enterprise-scale Salesforce implementations Strong troubleshooting and analytical skills Ability to work in a hybrid/on-site model in the Sacramento, CA area preferred Required Technical Skills Salesforce Development Strong Apex development skills Bulkification Exception handling Unit testing & test coverage

SOQL/SOSL

optimization Governor limit troubleshooting Salesforce debug log analysis Understanding of Flows vs Apex interactions Experience tracing issues across: Apex Triggers Flows Validation Rules Workflow/Automation Integration & Troubleshooting

REST/SOAP API

troubleshooting Postman experience Named Credentials Authentication and integration issue analysis Integration log review across Salesforce and external systems Additional Desired Skills MuleSoft Copado Snowflake SmartyStreets Key Responsibilities Tier 3 Production Support Triage, research, and analyze Tier 3 incidents and escalations Determine whether reported issues are bugs, configuration issues, or process-related Create and document defect tickets for implementation/support vendors Coordinate with Tier 2 support teams and project stakeholders Participate in support workshops and virtual office hours End-User Support & Onboarding Support onboarding activities for end-users in the ProdSim environment Assist with user orientation sessions Support access validation activities Communication & Coordination Draft release notes, workarounds, and support communications Coordinate planned downtime and production activity notifications Support communication between project stakeholders and support vendors Reporting & Analysis Analyze incident trends and recurring issues Provide recommendations for operational improvements Support reporting and performance analysis activities Preferred Qualifications Experience with Salesforce Service Cloud and enterprise implementations Experience supporting highly integrated Salesforce ecosystems Experience with CI/CD and release management tools Experience in regulated or large public-sector environments preferred Work Model Hybrid work arrangement available On-site presence in Sacramento, CA preferred Candidates must be physically located within the United States due to production data access requirements