Commercial Reporting and Data Operations

• Develop, optimize, and maintain Tableau dashboards and reports to support commercial business needs, ensuring clarity, accuracy, and actionable insights.
• Publish reports to Tableau Server or Tableau Cloud; manage scheduled refreshes, monitor data integrity, and ensure ongoing reliability and performance.
• Identify and resolve issues related to data sources, report performance, and user access; Provide ongoing support to end users and escalate technical issues as needed.
• Create, maintain, and troubleshoot data marts using SQL to support reporting needs.
• Administer user and group permissions in Tableau Server or Tableau Cloud, ensuring appropriate access controls and compliance with the company's data governance policies.
• Partner with commercial stakeholders to gather requirements, iterate on report design, and deliver solutions that meet evolving business needs.
• Create and maintain comprehensive documentation for all reports, dashboards, data sources, and processes to support transparency, reproducibility, and knowledge sharing.
• Review existing reports for performance, usability, and alignment with business objectives.
• Support end users with training, onboarding, and best practices to maximize adoption and impact of commercial reporting tools. Qualifications
• 3+ years of hands-on experience with Tableau Desktop and Tableau Server or Tableau Cloud in a commercial or analytics environment.
• Proficient in designing, publishing, and optimizing Tableau dashboards and reports.
• Strong troubleshooting skills with the ability to resolve data, performance, and access issues.
• Proficient in SQL, with experience creating, maintaining, and troubleshooting data marts for reporting purposes.
• Experience managing user permissions and security in Tableau Server/Tableau Cloud.
• Ability to clearly and thoroughly document processes, data sources, and report logic.
• Excellent communication and collaboration skills; able to partner effectively with diverse stakeholders.
• Experience in the pharmaceutical, biotech, or healthcare industry preferred.
• Strong attention to detail and data troubleshooting skills.
• Familiarity with data warehouse processes.
• Experience with R or Python for data analysis or automation is a plus.

Capabilities:

• Ability to partner with cross-functional stakeholders to translate business needs into actionable technical requirements and deliver impactful Tableau-based reporting solutions.
• Proven ability to analyze complex, disparate data sources (e.g., Hub/Patient Services, Specialty Pharmacy, Specialty Distributor, 3rd Party Logistics partners, VEEVA CRM, Diagnostic Testing Data) and synthesize insights into clear, actionable information.
• Strong analytical and problem-solving skills, with the ability to communicate findings clearly to stakeholders.
• Experience coaching and enabling others on Tableau reporting skills within a self-service analytics environment is a plus.
• Experience with Power BI is a plus; Tableau expertise is essential for this role.