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ServiceNow Developer/Architect

Job

DCM Infotech Limited

Columbus, OH (In Person)

Full-Time

Posted 3 days ago (Updated 13 hours ago) • Actively hiring

Expires 7/4/2026

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Job Description

Role Overview:
We are seeking a dual-threat ServiceNow Developer/Architect to lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. This role requires a professional who can operate at a strategic architectural level-defining platform standards and governance-while remaining "hands-on " to develop, configure, and troubleshoot complex workflows. The successful candidate will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization.
Key Responsibilities:
    Architectural Strategy:
    Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
      Hands-on Development:
      Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
        FedRAMP Compliance:
        Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
          Integrations & Automation:
          Lead the design and implementation of integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and
          REST/SOAP
          APIs.
            Platform Governance:
            Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
              Collaboration:
              Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.
              Required Qualifications:
                Experience:
                8+ years of experience in IT, with at least 5 years of deep technical experience in ServiceNow development and architecture.
                  Technical Mastery:
                  Expert-level proficiency in JavaScript, HTML/CSS, and ServiceNow-specific development tools (Studio, UI Builder, Service Portal).
                    Government Experience:
                    Proven track record of working within FedRAMP or similarly regulated government cloud environments.
                      CMDB & ITOM
                      Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.
                        Soft Skills:
                        Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.
                        Required Certifications:
                        • ServiceNow Certified System Administrator (CSA)
                        • ServiceNow Certified Application Developer (CAD)
                        • ServiceNow Certified Implementation Specialist (CIS) - ITSM or ITOM preferred
                        • ITIL v4
                        Foundations Preferred Certifications:
                        • ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA)
                        • Security+ or similar cybersecurity certification