ServiceNow Developer

Job Description

Job Description:

Job Title:

ServiceNow Developer

Location:

Remote

Duration:

12 months This is for a ServiceNow Developer there was no ServiceNow Developer Template only Service Administrator. The Service Management Platform Team is charged with governing and simplifying Information Technology Service Management across multiple internal and external teams and business partners in relation to ServiceNow. This role is responsible for developing, managing and directing ServiceNow for support services to ensure they meet business needs and IT requirements. This position will need to interface closely with the Service Delivery, Architecture and Solution Teams on the implementation of IT Service Management. The individual in this role will support design, execution, and maintenance of our ServiceNow integrations across multiple modules. They will work across technology teams, process owners and counterparts to define, execute and manage application sustainment, enhancement, and/or new development.

Primary Purpose:

The ServiceNow Developer will analyze, design and implement capabilities on our ServiceNow platform. These capabilities span small stories to large epics and, while primarily focused around ITSM, may be spread across various ServiceNow technology areas and integrations. Our roadmap and backlog include substantial improvements across ITSM, removing customizations to return to out-of-box, usability improvements in the core platform as well as through mobile, portal and other integrations and may also span into areas including but not limited to CMDB, Discovery, SecOps, ITOM and CSM. This role will participate in the entire development lifecycle from requirements through production delivery. This individual needs to have strong analytical skills as well as an in-depth understanding of IT Service Management processes, high level understanding of application, infrastructure and network and business processes. 1) Role Scope & Success What are the top 3 outcomes you expect this developer to deliver in the first 90 days?

Probes:

Is it more about reducing technical debt (removing customizations), building new features, stabilizing integrations, or improving user experience? Building new features with a focus on user experience and reducing technical debt 2) Module Priorities Which ServiceNow modules are in immediate scope for this role over the next 6-12 months (e.g., ITSM, CMDB, Discovery, SecOps, ITOM, CSM) and in what order of priority?

Probes:

Any roadmap epics in flight? What's the balance between ITSM work vs. expansion into other modules? ITSM is the focus but a knowledge is SecOps and CSM is a bonus, we have all these modules in ServiceNow and enhancements can be requested for any. 3) Customizations vs. Out-of-Box What's the current level of platform customization, and what's the strategy/timeline for returning to out?of?box (OOB) capabilities?

Probes:

Which customizations are critical and must remain? Are there known "hot spots" causing upgrade pain? We are working aggressively to move out of box to take on other advances in ServiceNow like Now Assist, we do have technical debt with customizations but we have had an approach to limit where we can 4) Integrations & Data Flows Which systems does ServiceNow integrate with today, and which integrations will this developer own or enhance?

Probes:

Integration patterns (MID Server, REST/SOAP, IntegrationHub spokes)? Any data quality or reconciliation challenges with CMDB/discovery sources? We have over 50+ integrations, a ServiceNow developer has to be familiar with all Integration patterns. 5) Development Lifecycle & Tooling What does your SDLC look like for ServiceNow (requirements → design → dev → test → UAT → prod)?

Probes:

Branching model, peer reviews, automated testing (ATF), CI/CD pipelines, change management cadence, and release frequency. We have Dev

• QA•UAT•Show me with product owners•Production Testing needs to be finalized and signed off before show me because release is 2 days later 6) Team Structure & Collaboration Who are the key partners this person will work with (Service Delivery, Architecture, Solution Teams, process owners), and how are decisions made?

Probes:

Product owner model? Do you have a platform architect? How are priorities triaged and tradeoffs handled? Service Delivery, Product Owners 7) Skill Must?

Haves vs. Nice?to?

Haves Which technical skills are non?negotiable for this role, and which are nice?to?have?

Probes:

Scripting:

Glide API, server/client scripts, business rules, UI policies/actions, Flow Designer

Data:

CMDB design, CSDM alignment, Discovery patterns, service mapping

UX:

Service Portal / UI Builder, mobile

Security & Ops:

ACLs, SecOps, ITOM Health/Events Certifications (CSA, CIS?ITSM/Discovery/CMDB/ITOM, CAD) A must is scripting and

CSA , UX

is important because that is a skill we would like to focus more on. We own all these modules so all are nice to haves 8) Process Maturity & Pain Points Which ITSM processes are most mature (incident, problem, change, request), and where are the biggest friction points you want solved?

Probes:

SLA/OLA consistency, catalog sprawl, change enablement risk scoring, knowledge management adoption, agent workspace usage. All ITSM 9) Performance, Usability & Mobile What experience or performance goals are you targeting (portal usability, Mobile app, Agent Workspace, page load times, query performance)?

Probes:

Any established KPIs—MTTR, deflection via portal/virtual agent, performance baselines, Lighthouse pages that need tuning? For use we work in the ServiceNow Agile environment so really for us the MTTR is story completion and development accuracy 10)

Logistics:

Work Model, Timeline & Budget What are the interview steps, expected start date, work location model, and budget/level for this role?

Probes:

Contract length or FTE conversion potential, on?call or release?weekend expectations, time zone coverage, clearance requirements. The work location is remote, we do have release windows on Thursday nights between 1 and 4 am, but we can discuss releasing some earlier it needed. We prefer EST and Central time zone. Prefer it the resource does not need sponsorship because we might be eventually looking to hire full time Optional "Quick Wins" Check If you could flip one thing from custom to OOB tomorrow, what would it be and why? Which backlog items are blocked today due to missing skills or bandwidth? Any upcoming platform upgrades or store app deployments we should plan around? No Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $70.00/hr.