ServiceNow Developer / Administrator - W2

• Applicants must be local (hybrid role).

Job Summary:

• Provide administration, support, and development for the ServiceNow platform in a fast-paced Agile environment.
• Collaborate with cross-functional teams to deliver solutions across multiple ServiceNow applications.
• Perform daily, weekly, and monthly system monitoring to ensure the integrity and availability of FedRamp ServiceNow instances.
• Manage and resolve production support issues, including troubleshooting and issue resolution.
• Configure, provision, install, and maintain ServiceNow platform instances.
• Support ServiceNow upgrades, patching, and enhancements by working with platform and delivery teams.
• Assist with report and dashboard configuration and ongoing maintenance.
• Participate in code reviews and discussions of new developments with team members.
• Administer both production and non-production ServiceNow instances.
• Monitor and manage support cases in collaboration with operations teams.
• Document administrative processes and solutions to issues.
• Work directly with business stakeholders to gather requirements and participate in Agile ceremonies, such as daily scrum meetings.

Required Experience & Skills:

• Minimum 5 years experience in ServiceNow Platform Administration.
• At least 3 years experience with Incident, Problem, Change Management, Knowledge, Service Catalog, and

ITOM/CMDB

• Strong system administration and JavaScript skills.
• Proven ability to troubleshoot and resolve complex technical and performance-related issues.
• Experience working within Agile methodologies.
• Current ServiceNow System Administrator (CSA) certification (must be verifiable).

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (CIS) for SPM and/or APM.
• ServiceNow Certified Application Developer.
• ITIL v3 or ITIL v4 certification.