Salesforce Support Lead

Salesforce Support Lead Tata Consultancy Services•3.9 Seattle, WA Job Details $130,000•$140,000 a year 21 hours ago Benefits Commuter assistance Health insurance Dental insurance Vision insurance Pet insurance Qualifications Salesforce Cloud B2B Systems & applications support CRM system proficiency Data analytics tools Full Job Description Must Have Technical/Functional Skills Salesforce Sales, Service, Analytic & B2B Commerce Cloud experience. Lead experience on Functional and support part is required, Copado,Apex, LWC Roles & Responsibilities Lead Support team and handle end to end Salesforce projects maintenance and support Work with client business and IT teams on functional aspects Discuss reporting needs with business users to identify critical KPIs and successful metrics. Design dashboards and reports that will provide data visibility into KPIs for leadership and business groups. Review business reporting requirements and translate those requirements into technical reporting & dashboard specifications. Develop data recipes/dataflows in CRM Analytics tool to support business requirements. Help establish best practices and standards for dataflow, data recipe, dashboard, and report/lens development and deployment. Perform data analysis, produce data samples/prototypes and produce ad-hoc reports. Obtain and analyze data by accessing Develop reports and processes to continuously monitor data quality and integrity issues and problems. Locate and define new process improvement opportunities. Perform extensive data unit testing and quality assurance (QA). Troubleshoot issues and work cross-functionally towards a solution. Respond and resolve all assigned feedback (all priorities) within the set thresholds. Provide guidance/governance on best practices and approaches to design, implement and sustain effective data driven Analytics solutions.

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-RJ2 Salary Range•130000•140,000 a year Location Seattle, WA Job Function

TECHNOLOGY

Role Technical Lead Job Id 411260 Desired Skills Salesforce(SFDC) Salary Range $130,000•140,000 a year