DEPUTY ASSOCIATE CIO, CLIENT EXPERIENCE CENTER

DEPUTY ASSOCIATE CIO, CLIENT EXPERIENCE CENTER

Department of Agriculture Office of the Chief Informion Officer

CLIENT EXPERIENCE CENTER

(CEC) Summary This position is designed as SES, General. USDA structures its SES positions into position levels. This is a position level II with a salary range of $204,122 - $216,010 per year. Exceptions to the salary cap may be considered in certain circumstances. SES employees are also eligible to receive bonuses and performance-based awards.

Visit http:

//www.opm.gov/ses/ for additional informion and benefits for SES employees. Learn more about this agency Summary This position is designed as SES, General. USDA structures its SES positions into position levels. This is a position level II with a salary range of $204,122 - $216,010 per year. Exceptions to the salary cap may be considered in certain circumstances. SES employees are also eligible to receive bonuses and performance-based awards.

Visit http:

//www.opm.gov/ses/ for additional informion and benefits for SES employees. Learn more about this agency Overview Help Accepting applicions Posted this week • Apply by 07/06/26 Due by 11:59 p.m. ET on July 6, 2026 Locion 1 vacancy in the following locions: Fort Collins, CO Kansas City, MO No mching locions found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocion expenses reimbursed No Salary $204,122 - $216,010 per year Pay scale & grade ES 00 Promotion potential None Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required 25% or less - Travel may be required for this position Appointment type Permanent Occupions and job series 2210 Informion Technology Management Supervisory stus Yes Federal service type This job is in the Senior Executive Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk High Risk (HR) Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Credentialing Suitability/Fitness Financial disclosure required Yes Some jobs require financial disclosure to identify conflicts of interests. Announcement number

OCIO-SES-26-3014

Control number 873579400 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Federal employees - Competitive service Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales. Federal employees - Excepted service Current federal employees whose agencies have their own hiring rules, pay scales and evaluion criteria. Senior executives Individuals looking for an executive-level job and who meet the five Executive Core Qualificions (ECQs). Clarificion from the agency Applicions accepted from all qualified candides. Duties Help The Deputy ACIO serves as a principal executive leader responsible for directing the formulion and execution of USDA's enterprise-wide customer experience stregy for IT. Leads the development of long-range plans, policies, and governance structures th guide the delivery of customer-facing IT services across the Department's mission areas and staff offices. Exercises executive oversight of USDA's enterprise IT service management framework, including multi-tiered service desk operions, major incident management, remote and on-site support. Leads initiives to modernize support operions, improve digital tools for users, promote self-service innovions, and integre AI-assisted service techniques th enhance reliability and customer sisfaction. Responsible for evaluing the performance of enterprise customer experience programs using operional da, customer analytics, financial informion, and industry benchmarks. Represents USDA in government-wide forums and collabores with executives across the Federal enterprise to advance customer experience improvements, shared service models, and service delivery innovion. Requirements Help Conditions of employment Must be a U.S. Citizen or Nional Veterans Preference is not applicable in the Senior Executive Service. Initial appointments are required to serve a 1-year probionary period. Background Investigion required. If you are a male applicant born after December 31, 1959, certify th you have registered with the Selective Service System or are exempt from having to do so. File a Financial Disclosure Report within 30 days of appointment and annually from then on. You may be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal. May be subject to pre-employment and random drug tests Qualificions The applicion process used to recruit for this position is

RESUME-ONLY. DO NOT

submit separe Executive Core Qualificions/Technical Qualificions in lieu of a resume. Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Candides will not be hired based on their race, sex, color, religion, or nional origin. To meet the minimum qualificion requirements for this position, you must show th you possess the Executive Core Qualificions (ECQ) and Technical Qualificions (TQ) reled to this position within your resume - NOT

TO EXCEED 2 PAGES

using 0.8-inch margins and 11-point font . Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified. Your resume should include examples of experience, educion, and accomplishments applicable to the qualificion(s). If your resume does not reflect demonstred evidence of these qualificions, you may not receive considerion for the position. There is NO requirement to prepare a narrive stement specifically addressing the Executive Core Qualificions (ECQs) or the Technical Qualificions (TQs).

EXECUTIVE CORE QUALIFICATIONS

(ECQs): The ECQs were designed to assess executive experience and potential, not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions. All applicants must address the ECQs. Your resume must address each ECQ and should describe your experiences and accomplishments/results. Your resume should be clear, concise, and emphasize your level of responsibilities, scope and complexity of programs managed, program accomplishments, policy initiives undertaken and the results of your actions.

NOTE:

Current career SES members, former career SES members with reinstement eligibility, and SES Candide Development Program gradues who have been certified by OPM do NOT need to address the ECQs. 1. Commitment to the Rule of Law and the Principles of the

American Founding :

This core qualificion involves the demonstred knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people. (

Competencies:

Knowledge of the American System of Government, Commitment to the Rule of Law, Civic-Mindedness) 2.

Driving Efficiency :

This core qualificion involves the demonstred ability to stregically and sufficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades. (

Competencies:

Fiscal Responsibility, Managing Resources, Leveraging Technology) 3.

Merit and Competence :

This core qualificion involves the demonstred knowledge, ability and technical competence to effectively and reliably produce work th is of exceptional quality. (

Competencies:

Technical Skills, Problem Solving, Agility and Resilience) 4.

Leading People :

This core qualificion involves the demonstred ability to lead and inspire a group toward meeting the organizion's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable. (

Competencies:

Accountability, Developing Others, Executive Judgement) 5.

Achieving Results :

This core qualificion involves the demonstred ability to achieve both individual and organizional results, and to align results to sted goals from superiors. (

Competencies:

Operion Mindset, Innovion, Stregic Thinking) For more informion regarding the SES and ECQs, please SES Executive Core Qualificions .

TECHNICAL QUALIFICATION

(TQ): In addition to the ECQs, applicants must clearly demonstre in their resume th they meet the following technical qualificion(s). Describe your demonstred experience leading the implemention and delivery of enterprise informion technology solutions th support organizional mission objectives and evolving business needs. Examples should include evaluing and deploying secure technologies th support a geographically dispersed workforce, including remote access capabilities, mobile technologies, collaborion plforms, and emerging communicion tools. Describe your demonstred experience leading enterprise informion technology operions, service delivery, and customer support programs within a large, complex organizion. Examples should include overseeing shared services, service optimizion initiives, customer experience improvements, or support consolidion efforts. Additional informion Considerion for competitive selection for this position is open to all persons within the area of considerion who meet the basic qualificions. Race, color, age, nional origin, gender, sexual oriention, political beliefs, religion, marital or family stus, disability, and other non-merit factors will not be 1. This position is covered under the post-employment restriction of the Ethics in Government Act of 1978 (P.L. 95-521). This law also requires the selectee to file an Executive Personnel Financial Disclosure Report (Standard Form 278), within 30 days of appointment. 2. Applicions sent in U.S. Government postage-paid envelope and submitted through Federal Agency courier services will not be 3. The 1993 Hch Act Reform Amendments prohibit oral and written political recommendions for Federal jobs. 4. Male applicants born after December 31, 1959, must be registered with the Selective Service System before they can be employed by an executive agency of the Federal government. This requirement does not apply to Agency employees appointed before November 8, 1985. 5. All applicion forms are subject to the provisions of the Privacy Act and become the property of USDA. The U.S. Department of Agriculture (USDA) is an Equal Opportunity Employer. USDA prohibits discriminion in all its programs and activities on the basis of race, color, nional origin, gender, religion, age, disability, political beliefs, sexual oriention, and marital or family stus. (Not all prohibited bases apply to all programs). Persons with disabilities who require alternive means for communicion or program informion (Braille, large print, audiotape, etc.) should contact USDA's TARGET Center 202-720-2600 (voice and TDD).

Reasonable Accommodion:

This agency provides reasonable accommodion for applicants with disabilities. If you need a reasonable accommodion for any part of the applicion and hiring process, please notify the agency 202-260-8128. The decision on granting reasonable accommodion on a case-by-case basis. Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you must disclose th to the Human Resources Office. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. You evalued on the quality and extent of your total accomplishments, experience, and educion (if applicable). Your applicion red and ranked by a review board using only the informion submitted within the applicion package. Applicants who do not demonstre in their resume sufficient possession of the ECQs & TQs determined to be ineligible for further considerion. Unless you have already been certified by a Qualificions Review Board (QRB) in the past, you must be certified by a QRB after selection and before appointment can occur. Once the applicion process is complete, a review of your resume and supporting documention conducted. If you meet minimum qualificions, your Applicion Package further reviewed to determine if you possess the Executive Core Qualificions (ECQ) and Technical Qualificions (TQ) listed above. ECQs and TQs must be thoroughly addressed within your two (2) page resume. Separe narrives will not be accepted or reviewed. Highly Qualified applicants may undergo one or more interviews and may be referred to the selecting official for further considerion. Upon selection, if not already a member of the SES serving under a career appointment, the individual selected must have his/her executive qualificions certified by the U.S. Office of Personnel Management's SES Qualificions Review Board (QRB) before appointment to this position. The selected individual's applicion forwarded to the OPM for review and certificion by the QRB, unless the selectee provides evidence of their noncompetitive stus (i.e., a current

SES, OPM QRB

certified SESCDP gradue, or SES reinstement eligible). Upon QRB certificion, the selected individual required to serve a one-year probionary period. For more informion regarding the SES, go to https://www.opm.gov/policy-da-oversight/senior-executive-service/ . To view the applicion form, : https://apply.usastaffing.gov/ViewQuestionnaire/12990120 Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help Your resume should contain informion sufficient to make a valid determinion th you fully meet the specialized experience requirements as sted in this vacancy announcement. It is recommended th you include the following informion: 1. 2-page ECQ/TQ based Resume. DO NOT submit Executive Core Qualificions or Technical Qualificions in lieu of a resume. 2. Current or former career SES members must provide an SF-50 showing current stus or reinstement eligibility. 3. Applicants who have successfully completed an OPM-approved SES Candide Development Programs must submit a copy of their certificion. 4. Current or former Federal civilian employees, please provide a copy of your most recent SF-50 (Notificion of Personnel Action). Educion (if applicable): A copy of your transcript(s) or a separe course listing showing the college name, course title, department, hours earned (quarter or semester), and grade. If you have completed any part of your educion outside the U.S., you must submit the evaluion of your foreign educion th has been prepared by an accredited organizion. The Nional Associion for Credential Evaluion Services (NACES) can provide a list of who can evalue your foreign educion. For additional informion, DEPARTMENT

OF EDUCATION

. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help

ONLY SUBMIT THE MATERIALS REQUESTED BY THIS ANNOUNCEMENT.

To apply for this position, you must provide a complete Applicion Package which includes: - Complete Resume - Other supporting documention as required. Please see the "

REQUIRED DOCUMENTS

" section and review the applicant checklist link to determine if there other documents you are required to submit. Please read the entire announcement and all the instructions before you begin. Failure to submit the required documention by 11:59 pm EST of the closing de will result in loss of considerion. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m., Monday - Friday). Applying online is highly encouraged. If applying online poses a hardship, please contact our office during business hours well before the closing de for an alterne method. All hardship applicion packages with supporting documents must be submitted no ler than noon on the closing de of the announcement in order to be entered into the system prior to its closing. This agency provides reasonable accommodion to applicants with disabilities on a case-by-case basis; contact us if you are requesting this. It is important th you are complete and thorough in your resume. Please be sure to include and address all ECQs and TQs in your resume. A sample 2-page resume th incorpores ECQs can be viewed this link: Guide to SES Qualificions Candides who do not submit a complete applicion package as indiced in this announcement will not be Please be sure to remove all PII (e.g. SNN, DOB, etc.) from all documention. Spell out acronyms the first time used. Please do not submit documents th are not requested in the vacancy announcement. Step 1: Cree a USAJOBS account (if you do not have one) www.usajobs.gov . It is recommended th as part of your profile you set up automic email notificion to be informed when the stus of your applicion changes. If you choose not to set up this automic notificion, then you will have to log into your USAJOBS account to check on the stus of your applicion. Step 2: Cree a resume with USAJOBS or upload a resume into your USAJOBS account. Customize your resume to ensure it documents duties and accomplishments you have gained th are directly reled to this position in order to verify th qualificions are met. Your resume must support your responses to the online questionnaire (you may preview the online questionnaire by clicking on the link the end of the How You Will Be Evalued section of the job announcement). Step 3: Click "Apply Online" and follow the prompts to complete the Occupional Questionnaire and tach any additional documents th may be required. You can upde your applicion or documents anytime while the announcement is open. Log into your USAJOBS account and click on "Applicion Stus." Click on the position title, and then select "Upde Applicion" to continue.

NOTE:

Please verify th documents you are uploading from USAJOBs transfer into the Agency's staffing system as there is a limition to the number of documents th can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document forms: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable. Agency contact informion Jocelyn Napier Jocelyn.

Napier@usda.gov Address Office of the Chief Informion Officer 1400 Independence Ave SW Washington, DC 20250 US Next steps To verify the stus of your applicion, sign in to your USAJOBS account ( https://www.usajobs.gov/ ), all of your applicions will appear on the Welcome screen. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, : https://help.usajobs.gov/how-to . Once your online applicion is submitted you will receive a confirmion notificion by email. Your applicion evalued by the Human Resources Office to determine your eligibility for the position. After the evaluion is complete, you will receive another notificion regarding the stus of your applicion. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help Your resume should contain informion sufficient to make a valid determinion th you fully meet the specialized experience requirements as sted in this vacancy announcement. It is recommended th you include the following informion: 1. 2-page ECQ/TQ based Resume. DO NOT submit Executive Core Qualificions or Technical Qualificions in lieu of a resume. 2. Current or former career SES members must provide an SF-50 showing current stus or reinstement eligibility. 3. Applicants who have successfully completed an OPM-approved SES Candide Development Programs must submit a copy of their certificion. 4. Current or former Federal civilian employees, please provide a copy of your most recent SF-50 (Notificion of Personnel Action). Educion (if applicable): A copy of your transcript(s) or a separe course listing showing the college name, course title, department, hours earned (quarter or semester), and grade. If you have completed any part of your educion outside the U.S., you must submit the evaluion of your foreign educion th has been prepared by an accredited organizion. The Nional Associion for Credential Evaluion Services (NACES) can provide a list of who can evalue your foreign educion. For additional informion, DEPARTMENT

OF EDUCATION

. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help

ONLY SUBMIT THE MATERIALS REQUESTED BY THIS ANNOUNCEMENT.

To apply for this position, you must provide a complete Applicion Package which includes: - Complete Resume - Other supporting documention as required. Please see the "

REQUIRED DOCUMENTS

" section and review the applicant checklist link to determine if there other documents you are required to submit. Please read the entire announcement and all the instructions before you begin. Failure to submit the required documention by 11:59 pm EST of the closing de will result in loss of considerion. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m., Monday - Friday). Applying online is highly encouraged. If applying online poses a hardship, please contact our office during business hours well before the closing de for an alterne method. All hardship applicion packages with supporting documents must be submitted no ler than noon on the closing de of the announcement in order to be entered into the system prior to its closing. This agency provides reasonable accommodion to applicants with disabilities on a case-by-case basis; contact us if you are requesting this. It is important th you are complete and thorough in your resume. Please be sure to include and address all ECQs and TQs in your resume. A sample 2-page resume th incorpores ECQs can be viewed this link: Guide to SES Qualificions Candides who do not submit a complete applicion package as indiced in this announcement will not be Please be sure to remove all PII (e.g. SNN, DOB, etc.) from all documention. Spell out acronyms the first time used. Please do not submit documents th are not requested in the vacancy announcement. Step 1: Cree a USAJOBS account (if you do not have one) www.usajobs.gov . It is recommended th as part of your profile you set up automic email notificion to be informed when the stus of your applicion changes. If you choose not to set up this automic notificion, then you will have to log into your USAJOBS account to check on the stus of your applicion. Step 2: Cree a resume with USAJOBS or upload a resume into your USAJOBS account. Customize your resume to ensure it documents duties and accomplishments you have gained th are directly reled to this position in order to verify th qualificions are met. Your resume must support your responses to the online questionnaire (you may preview the online questionnaire by clicking on the link the end of the How You Will Be Evalued section of the job announcement). Step 3: Click "Apply Online" and follow the prompts to complete the Occupional Questionnaire and tach any additional documents th may be required. You can upde your applicion or documents anytime while the announcement is open. Log into your USAJOBS account and click on "Applicion Stus." Click on the position title, and then select "Upde Applicion" to continue.

NOTE:

Please verify th documents you are uploading from USAJOBs transfer into the Agency's staffing system as there is a limition to the number of documents th can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document forms: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable. Expand Hide how to apply Agency contact informion Jocelyn Napier Jocelyn.

Napier@usda.gov Address Office of the Chief Informion Officer 1400 Independence Ave SW Washington, DC 20250 US Next steps To verify the stus of your applicion, sign in to your USAJOBS account ( https://www.usajobs.gov/ ), all of your applicions will appear on the Welcome screen. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, : https://help.usajobs.gov/how-to . Once your online applicion is submitted you will receive a confirmion notificion by email. Your applicion evalued by the Human Resources Office to determine your eligibility for the position. After the evaluion is complete, you will receive another notificion regarding the stus of your applicion. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Posted this week • Apply by 07/06/26 Due by 11:59 p.m. ET on July 6, 2026 Locion 1 vacancy in the following locions: Fort Collins, CO Kansas City, MO No mching locions found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocion expenses reimbursed No Salary $204,122 - $216,010 per year Pay scale & grade ES 00 Promotion potential None Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required 25% or less - Travel may be required for this position Appointment type Permanent Occupions and job series Supervisory stus Yes Federal service type This job is in the Senior Executive Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required Yes Some jobs require to identify conflicts of interests. Announcement number

OCIO-SES-26-3014

Control number 873579400