Associate Director, Digital Strategy & Business Process Management

Please note: this is an individual contributor role The Associate Director, Digital Strategy & Business Process Management, leads the transformation of business processes within a designated functional or commercial area. This role partners closely with senior leadership, sales and commercial teams, and cross‑functional stakeholders to streamline operations, reduce complexity, and enable scalable, digitally supported ways of working. This role plays a critical part in improving revenue performance, operational efficiency, and customer experience by identifying process gaps, enabling automation, and strengthening execution across the commercial lifecycle. The Associate Director is responsible for assessing current‑state practices, identifying inefficiencies, and leading the design and implementation of standardized, scalable processes supported by enterprise systems. Success in this role requires strong business and commercial acumen, experience working closely with sales or revenue‑generating teams, and the ability to influence and lead change across multiple levels of the organization. Ultimately, this role helps strengthen the organization's operating model—improving speed to market, reducing friction for customers and sellers, and supporting sustainable growth. Key Responsibilities Current-State Assessment & Documentation Assess and document existing end‑to‑end business processes within the designated area, including handoffs between sales, operations, finance, and technology teams. Capture variations across business units or segments and identify opportunities for standardization. Process Analysis & Optimization Analyze current practices to identify inefficiencies, bottlenecks, rework, and sources of complexity that limit scalability, automation, or commercial effectiveness. Translate findings into clear improvement opportunities tied to business outcomes. Commercial & Sales Enablement Partner with sales leadership and commercial teams to improve processes that support revenue generation, deal execution, customer onboarding, renewals, or post‑sale operations. Ensure process and system designs enable sellers to operate efficiently while improving accuracy, speed, and customer experience. Enterprise Harmonization & Digital Enablement Collaborate with cross‑functional stakeholders to define and implement standardized, scalable processes that can be supported by enterprise platforms. Contribute to future‑state designs that enable increased automation, data‑driven decision‑making, and digital commerce capabilities where applicable. Data, Systems & Governance Alignment Work closely with technology and data teams to ensure process designs are supported by consistent data structures, governance models, and system capabilities across the enterprise. Process Ownership & Change Leadership Own end‑to‑end process design and continuous improvement initiatives within the designated area Lead change impact assessments and adoption strategies to ensure successful implementation across impacted teams Drive alignment between business requirements and technology delivery Cross‑Functional Leadership Act as a connector across sales, operations, finance, product, and technology teams to ensure seamless execution of process changes. Proactively address gaps that may result in revenue leakage, manual workarounds, delayed execution, or customer dissatisfaction. Performance Tracking & Executive Reporting Define success metrics, track progress against outcomes, and provide regular, concise updates to senior leadership on milestones, risks, trade‑offs, and key decisions.

Qualifications Education:

Bachelor's Degree or equivalent required. Advance degree preferred.

Required:

8+ years of experience in business transformation, operations, digital strategy, or process enablement Demonstrated experience partnering with sales, commercial, or revenue‑generating teams Strong executive presence with proven ability to lead cross‑functional initiatives and influence senior stakeholders Strong analytical, documentation, and problem‑solving skills with a focus on scalable process design Experience working in a highly matrixed environment Experience working with enterprise platforms (e.g., CRM, ERP, workflow, or billing systems) Exposure to sales operations, commercial strategy, customer lifecycle management, or revenue operations

Knowledge, Skills, and Abilities:

Ability to translate business and commercial needs into clear, actionable requirements Strong business and financial acumen with an understanding of how process design impacts revenue and customer outcomes Executive presence and comfort engaging with senior leaders Excellent facilitation and stakeholder management skills, including navigating competing priorities Proven ability to lead highly visible initiatives with multiple dependencies Strong organizational skills and ability to manage multiple workstreams simultaneously Excellent written and verbal communication skills, including the ability to synthesize and present complex material clearly to senior audiences Travel requirements Must be able to travel up to approximately 10% of the time including some international travel The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$111,200.00 - $198,650.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software and information solutions that the world's leading professionals rely on, in the moments that matter most. You'll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce - one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you'll feel valued for your contributions, and you'll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan's Top Places to Work for

Employee Wellbeing:

Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America's Best Large Employers 2026 and America's Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America's Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer ("we" or "us") wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.