Digital Innovation Analyst

Rockland Trust Bank (Enterprise Bank) Digital Innovation Analyst Lowell, MA Apply Position Summary The Digital Innovation Analyst supports the execution of the bank\'s digital innovation strategy, working closely with the SVP/Director of Digital Innovation and cross-functional partners across the organization. This role assists with research, analysis, governance enablement, pilot execution, and value tracking for emerging technologies, with artificial intelligence as a core focus area. The Analyst plays a critical role in helping translate strategic vision into actionable initiatives, supporting the Center of Excellence (CoE) for Digital Innovation, and enables responsible adoption of AI, real-time payments, and modern digital capabilities across treasury, cash management, back-office operations, and client-facing channels. Objectives

• Support execution of the bank\'s digital and AI innovation strategy
• Enable responsible, well-governed adoption of emerging technologies
• Assist in managing the innovation portfolio and operating model
• Help modernize treasury, cash management, payments, back-office operations and digital banking capabilities
• Promote AI literacy, digital awareness, and a culture of innovation across the organization Responsibilities Digital Innovation & Portfolio Support
• Support execution of enterprise digital and AI initiatives
• Assist in managing the innovation portfolio, including progress, risks, dependencies, and outcomes
• Coordinate cross-functional efforts across business, technology, operations, risk, and HR
• Prepare executive-ready materials such as briefs, business cases, dashboards, and updates
• Support measurement of ROI and value realization AI & Emerging Technology Innovation
• Support identification and development of AI-enabled use cases, including automation, analytics, personalization, fraud detection, and
• generative AI
• Assist in evaluating AI tools, platforms, and vendors, including data and governance considerations
• Help translate business problems into AI-enabled solution concepts Payments, Treasury & Operations Modernization
• Support innovation across treasury, cash management, and payments, including real-time and next-generation payments
• Assist with back-office modernization initiatives across operations, finance, risk, compliance, and internal services
• Research emerging payment and infrastructure models with awareness of regulatory and risk considerations Digital Channels & Client Experience
• Support initiatives across digital banking channels (online, mobile, portals, APIs)
• Assist in analyzing client journeys to identify opportunities for automation and improved experience Governance, CoE & Enablement
• Support AI use case intake, documentation, and governance artifacts
• Maintain inventories of AI initiatives and pilots
• Assist with AI standards, playbooks, and pilot-to-production readiness
• Support CoE operations, reporting, and leadership updates
• Provide direct enablement to the Director of Digital Innovation AI Literacy & Change Enablement
• Support AI literacy and change initiatives in partnership with HR and Learning teams
• Help translate technical and risk concepts into business
• and workforce-friendly guidance
• Promote responsible and well-governed innovation Qualifications
• Bachelor\'s degree in Business, Finance, Information Systems, Data Analytics, Computer Science, or a related field
• 2-5 years of experience in banking, fintech, consulting, analytics, product, or innovation-focused roles
• Strong interest in AI, emerging technologies, and digital transformation
• Understanding of banking concepts, particularly payments, treasury, or cash management
• Strong analytical, communication, and organizational skills Active Filters Digital Innovation Analyst Lowell, MA Clear All Apply