Business Systems Manager Senior

Date Opened:

Tuesday, May 12, 2026 12:00

AM Close Date:

Monday, May 18, 2026 12:00

AM Department:

Innovation and Technology Department Salary:

$122,936.00 - $153,669.00 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions

SUMMARY Working Title:

Artificial Intelligence Program Manager Serves as the City's central authority for operationalizing the Artificial Intelligence Governance Framework and advancing responsible AI innovation across the organization Position Summary The Enterprise AI Governance & Strategy Lead serves as the City's central authority for operationalizing the Artificial Intelligence Governance Framework and advancing responsible AI innovation across the organization. This role is responsible for coordinating AI governance processes, managing enterprise AI risk classification and impact assessments, maintaining the AI inventory, and ensuring compliance with data governance, cybersecurity, legal, and ethical standards. In addition, the position leads strategic AI roadmap development and enables responsible experimentation and innovation aligned with City priorities. The role functions as the primary liaison among executive leadership, departments, legal counsel, cybersecurity, procurement, and external vendors to ensure AI systems are deployed securely, ethically, transparently, and in a manner that strengthens public trust. Key Responsibilities Enterprise AI Governance & Policy Implementation Operationalize and administer the City's Artificial Intelligence Policy and Governance Framework. Maintain and oversee the enterprise AI inventory, including risk classification and lifecycle status tracking. Coordinate Tier 2 and Tier 3 AI Impact Assessments and facilitate Enterprise AI Governance Committee review and approval processes. Monitor lifecycle compliance for deployed AI systems, including bias testing, data drift monitoring, retraining documentation, and model updates. Ensure implementation of meaningful human oversight and operational fallback requirements for applicable systems. Track AI compliance metrics and prepare executive reporting in coordination with the CDAO and CIO. AI Strategy & Roadmap Development Lead development and execution of the City's AI roadmap, including use-case intake, prioritization, and value realization tracking. Align AI initiatives with enterprise data strategy, modernization priorities, and service delivery objectives. Identify opportunities for responsible AI adoption that improve resident experience, operational efficiency, and decision quality. Develop frameworks to evaluate business value, risk posture, and readiness for AI initiatives. Risk Management & Ethical Oversight Assess AI initiatives for equity, civil liberties, privacy, cybersecurity, and operational risk considerations. Escalate material risks or compliance concerns to the CDAO, CIO, CISO, and Legal as appropriate. Coordinate documentation and response related to AI-related incidents or policy violations. Ensure vendor AI solutions meet contractual transparency, accountability, and audit requirements. Innovation & Enablement Establish safe experimentation pathways for low-risk AI use cases. Provide guidance and education to departments on responsible AI practices and policy requirements. Promote explainability, transparency, and responsible AI literacy across the organization. Support development of public-facing AI disclosures and transparency reporting. Cross-Functional Coordination Serve as the primary liaison among departments, Legal, Cybersecurity, Procurement, Risk Management, and executive leadership for AI-related initiatives. Facilitate Enterprise AI Governance Committee meetings and document decisions. Support procurement review processes for AI-enabled technologies. Required Qualifications 7+ years of experience in enterprise program management, data governance, risk management, technology strategy, or complex cross-functional initiatives. Demonstrated experience implementing governance frameworks in regulated or public-sector environments. Strong understanding of data governance, privacy, risk management, and compliance principles. Proven ability to lead enterprise-wide initiatives involving diverse stakeholders. Excellent executive communication and presentation skills. Preferred Qualifications Bachelor's degree in Data Analytics, Information Technology, Public Administration, Public Policy, Business, Computer Science, or a related field. Experience supporting AI, advanced analytics, or machine learning initiatives. Familiarity with AI governance frameworks (e.g., NIST AI Risk Management Framework). Experience coordinating cross-functional governance committees. PMP, PMP, Agile, or comparable program management certification. Experience working closely with cybersecurity, legal, and procurement teams. Experience in municipal or public-sector governance environments. Core Competencies Enterprise governance and policy operationalization Strategic planning and roadmap development Risk identification and mitigation Ethical and responsible AI implementation Executive stakeholder engagement Cross-functional leadership Data governance alignment Program execution and performance tracking

CONDITIONS OF EMPLOYMENT

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably.

HOW TO APPLY

Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte's benefits. The City of Charlotte is a drug and alcohol-free workplace. Our City, Our Mission When you join the City of Charlotte, you become part of Team Charlotte — a dedicated group of professionals working together to make a meaningful impact on our community and its future. The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all. As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us. We are a values-driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward-thinking mindset, encouraging curiosity, innovation and continuous improvement. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. Looking for an internship? Explore opportunities on our Internship Career Site and take the first step toward your career with the City of Charlotte.