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Job Description
The Business Relationship Manager (BRM) serves as a strategic liaison between business stakeholders and IT teams, ensuring technology investments are aligned to business priorities, operational goals, and transformation outcomes. This is a high-visibility role with the opportunity to shape executive decisions, influence client growth strategy, and lead transformation priorities across MedTech, Healthcare, and Life Sciences engagements. This role is responsible for building trusted client relationships, shaping demand, identifying growth opportunities, and translating business needs into solution roadmaps that deliver measurable value for TCS clients. The BRM partners with internal delivery, solution, and consulting teams to drive governance, support portfolio execution, and advance strategic initiatives across business and technology functions. The role also helps clients accelerate digital transformation by identifying opportunities in AI, automation, analytics, and platform modernization that improve efficiency, strengthen decision-making, and enable business growth. It offers strong exposure to enterprise transformation, senior client engagement, and broader growth into account leadership, transformation leadership, and strategic consulting responsibilities.
Roles & Responsibilities:
Client Engagement & Relationship Management This role builds and sustains trusted executive relationships across business and technology functions to understand priorities, challenges, and growth opportunities. The BRM serves as a trusted advisor by shaping recommendations that balance client priorities, operational needs, and long-term technology strategy. The role leads strategic client conversations on business outcomes, value realization, technology adoption, and transformation priorities. The BRM also drives governance forums, quarterly business reviews, and executive reviews to maintain alignment, transparency, and momentum. This role manages relationships across key stakeholder groups, including business leaders, IT and service delivery teams, and external partners. Opportunity Pursuit & Revenue Growth The role supports account growth by expanding existing relationships, improving wallet share, and enabling strategic deal closure. The BRM identifies, qualifies, and shapes new business opportunities within existing accounts by aligning client needs to relevant capabilities and solutions. This role also identifies opportunities to expand value through AI, automation, analytics, and digital transformation initiatives that deliver measurable business impact. The BRM partners with CoE, solution, and delivery teams to develop compelling proposals, win strategies, and business cases. Demand & Portfolio Management The BRM translates business needs into solution roadmaps, investment priorities, and actionable IT initiatives. This role ensures initiatives deliver measurable business outcomes, not just successful IT execution. The role captures, prioritizes, and governs the business demand pipeline in alignment with strategic priorities, regulatory commitments, and available capacity. The BRM manages the project and portfolio pipeline to ensure delivery is aligned with business value, risk considerations, and regulatory timelines. This role defines, tracks, and communicates business-focused KPIs suc h as time-to-market, submission turnaround, operational efficiency, adoption, and revenue enablement. Domain Expertise & Advisory The BRM advises clients on regulatory compliance, risk management, operational modernization, and digital transformation priorities. This role champions AI- and automation-led transformation by identifying high-value use cases, aligning stakeholders, and supporting adoption through governance and change management. The role also stays current on MedTech, Healthcare, and Life Sciences trends, including regulatory expectations, connected products, AI/ML, automation, cloud, and cybersecurity. Collaboration & Leadership The BRM influences senior stakeholders and leads cross-functional teams across a global delivery model to drive alignment and timely decision-making. This role fosters collaboration across business, operations, and technology teams to accelerate execution, resolve issues, and improve overall account performance. The BRM collaborates closely with delivery teams, solution architects, and industry consultants to ensure seamless execution and consistent client value delivery.
Qualifications Education:
BE/BTech/ME/MTech/MBA or equivalent Proven experience in business relationship management, account management, or consulting roles Strong communication, stakeholder management, and negotiation skills § Ability to manage complex engagements within a global delivery model Ability to manage P&L, budgeting, forecasting, margin improvement strategies, and stakeholder management Preferred Qualifications Experience in MedTech, Healthcare, or Life Sciences is strongly preferred Exposure to digital technologies, AI-enabled solutions, workflow automation, and enterprise transformation platforms Familiarity with data analytics, AI/ML, generative AI, automation tools, ERP, infrastructure, and cybersecurity Ability to evaluate AI and automation use cases, define business value, and partner with technical teams to support adoption, governance, and change management
