Org. Setting and ReportingThis position is located in the Operations Support Division, Office of Information and Communications Technology (OICT). The incumbent reports to the Chief, Regional Service Management Service. ResponsibilitiesWithin delegated authority, the incumbent will be responsible for the following duties:
- Conceptualizes, develops strategies for and oversees the design and implementation of major systems initiatives related to broadcast, audiovisual, hybrid meeting and conferencing support services; manages/oversees multiple, concurrent and often disparate tasks for projects that often involve innovative applications, dissimilar systems, broadcast production environments, media asset management systems, as well as databases and highly complex system integration and linkages.
- Provides authoritative technical and policy advice to senior managers on broadcast, conferencing, audiovisual, and digital media systems development in a changing business environment and the implications of various alternatives, applications and other related issues; identifies and plans for future needs; develops and disseminates best practices.
- Leads and directs a specialized team supporting broadcast engineering, conference operations and audiovisual services; may oversee activities for a discrete work section or equivalent; plans and allocates work assignments; coaches, mentors, and evaluates staff; participates in recruitment and selection of new staff and in the development of training programs.
- Manages procurements, including conducting needs assessments and benchmarks, preparing bid documents and arranging contracts; supervises, coordinates and negotiates the services required to enable the management and operation of interdependent administrative, financial, human resources and other information systems.
- Develops and monitors performance measures; ensures that projects meet established time and cost parameters and standards of technical quality.
- Sets up, controls and oversees technical support services related to broadcast infrastructure and conferencing systems.
- Prepares and monitors the budget, work program, and spending plan.
- Develops innovative solutions to resolve intricate problems that impact a critical area of the organization's work.
- Ensures the development of standards, procedures and practices to ensure a stable and effective systems environment.
- Leads team members efforts to collect and analyze data and provides insight to identify trends or patterns for data-driven planning, decision-making, presentation and reporting. Ensures that everyone can discover, access, integrate and share the data they need. Competencies
PROFESSIONALISM
Knowledge of systems design, and development, management, implementation and maintenance of complex information systems. Ability to develop and oversee large centralized or decentralized institutional systems; conceptual and strategic analytical capacity to understand information system and business operational issues so as to thoroughly analyze and evaluate critical systems matters. Knowledge of a range of computer languages and development paradigms, knowledge of organization's information infrastructure and IT strategy as it relates to user area(s). Ability to integrate knowledge with broader strategic, policy and operational objectives. Ability to advise senior management on complex systems development and related matters of significant importance to the institution. Ability to improve processes and approaches; demonstrates adaptability to changing priorities. Knowledge of organization's information infrastructure and IT strategy as it relates to user area(s); strong negotiating skills and ability to influence others to reach agreement on difficult issues. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
PLANNING & ORGANIZING
Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
TECHNOLOGICAL AWARENESS
Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
MANAGING PERFORMANCE
Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.
LEADERSHIP
Serves as a role model that other people want to follow. Empowers others to translate vision into results. Is proactive in developing strategies to accomplish objectives. Establishes and maintains relationships with a broad range of people to understand needs and gain support. Anticipates and resolves conflicts by pursuing mutually agreeable solutions. Drives for change and improvement; does not accept the status quo. Shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. EducationAn advanced university degree (Master's degree or equivalent) in computer science, information systems, broadcast engineering, telecommunications, audio visual engineering, media technology or related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree in the specified fields. Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is an advantage. Job - Specific QualificationITIL certification is required. Certification in project management is required. Relevant professional certifications in broadcast, and audio-visual systems are desirable. Work ExperienceA minimum of ten years of progressively responsible experience in managing, supporting, and planning, information and communication technology services, including broadcast and conferencing infrastructure and systems is required. Experience in overseeing initiatives that spans ICT, broadcast and audiovisual domains is required. Experience in leading multidisciplinary technology teams is required. Experience in supporting high-level international meetings, parliamentary processes or large intergovernmental conferences is required. Experience in data analytics is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details). ๐ ๐๐ถ๐๐ฐ๐ผ๐๐ฒ๐ฟ ๐๐ผ๐ ๐๐ผ ๐๐ฒ๐ ๐ฎ ๐๐ผ๐ฏ ๐ถ๐ป ๐๐ต๐ฒ ๐จ๐ก ๐ถ๐ป ๐ฎ๐ฌ๐ฎ๐ฏ! ๐๐ค ๐ฅ๐ฒ๐ฎ๐ฑ ๐ผ๐๐ฟ ๐ก๐๐ช ๐ฅ๐ฒ๐ฐ๐ฟ๐๐ถ๐๐บ๐ฒ๐ป๐ ๐๐๐ถ๐ฑ๐ฒ ๐๐ผ ๐๐ต๐ฒ ๐จ๐ก ๐ฎ๐ฌ๐ฎ๐ฏ ๐๐ถ๐๐ต ๐๐ฒ๐๐ ๐๐ฎ๐บ๐ฝ๐น๐ฒ๐ ๐ณ๐ผ๐ฟ ๐จ๐ก๐๐๐ฅ, ๐ช๐๐ฃ, ๐จ๐ก๐๐๐๐, ๐จ๐ก๐๐ฆ๐ฆ, ๐จ๐ก๐๐ฃ๐, ๐๐ข๐ ๐ฎ๐ป๐ฑ ๐ผ๐๐ต๐ฒ๐ฟ๐! ๐ โ ๏ธ ๐๐ก๐๐ง๐ ๐ ๐๐จ๐ฎ๐ซ ๐๐ข๐๐ ๐๐จ๐ฐ: ๐๐จ๐ฐ๐๐ซ๐๐ฎ๐ฅ ๐๐๐๐ก๐ง๐ข๐ช๐ฎ๐๐ฌ ๐ก๐จ๐ฐ ๐ญ๐จ ๐ ๐๐ญ ๐ ๐ฃ๐จ๐ ๐ข๐ง ๐ญ๐ก๐ ๐๐ง๐ข๐ญ๐๐ ๐๐๐ญ๐ข๐จ๐ง๐ฌ ๐๐๐!
