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Job Description
•Description•By deeply understanding consumer needs and trends, uncovering business value, and working with brand, supply chain, data, and technology teams, you can be at the forefront of innovation in one of the most exciting verticals in eCommerce and Omnichannel. The Global Omnichannel Team delivers best⁃in⁃class consumer experiences globally for Estée Lauder Companies brands. The Estée Lauder Companies Global Omnichannel team is looking for an exceptional candidate who will help shape, evolve and maximize Ship from Store and related initiatives ⁃ innovating and scaling our capabilities globally. This role maintains and communicates the product vision, strategy and roadmap for their product area(s). They are responsible for discovering, delivering and optimizing Omnichannel products and capabilities that fundamentally transform how our consumers can find, purchase and enjoy beauty products across our global portfolio of brands. This is a key role that works collaboratively with brands, business partners, solution architects, data, and delivery teams spanning Online, Stores, Supply Chain, Retail Operations and more. You'll help shape our culture and our people and be an ambassador for Global Omnichannel across the ELC Global organization. Global Omnichannel is a fast⁃growing team and this role has significant growth opportunity.
Primary Responsibilities:
+ Establish vision, strategy, and execution of Omnichannel products including Ship From Store and Click and Collect, through understanding of strategic brand direction, technology architecture, big picture consumer needs, and business opportunities (e.g. inventory efficiency, fulfillment cost optimization) + Own end⁃to⁃end implementationand strategy for ELC Ship from Store capability, including development of order routing logic, business rules, use case development and prioritization, management of operational workstreams and in⁃store processes, and ownership of KPIs and insights in partnership with cross⁃functional teams and Brands + Rigorously and systematically use data and analytics to define product, uncover opportunities, track performance, and drive decision making + Ideate, build and implement innovative and best⁃in⁃class Omnichannel products and experiences that deliver business value and improved consumer experiences + Create and communicate product strategy across organizations and teams to influence stakeholders to align behind the objectives + Promote inclusive and innovative culture and principles within cross functional teams, while setting new standards in executional and operational excellence + Track and set OKRs to measure success/failure for the Omnichannel products and capabilities you manage + Inspire, enable and empower cross functional teams to execute with urgency and deliver incremental consumer and business value + Proactively influence cross⁃department agendas to deliver human centered outcomes that balance short and long term objectives + Use strategic and tactical thinking to identify and prioritize opportunities in highly ambiguous contexts, organize work in deep detail to align long term vision with iterative execution •Qualifications•+ BA/BS in related field or relevant experience, MBA a plus + 6+ years work experience in management consulting, product management, ecommerce operations, or similar + Experience with supply chain/logistics in eCommerce or consumer products a plus People who are successful in this role demonstrate: + Strong project management skills and "owner" mentality, ability to marshal resources and key stakeholders and drive a project through to completion despite setbacks + Strong problem⁃solving skills, outstanding quantitative and analytical skills, including P&L development and understanding of key drivers that drive profitability in a multi⁃channel retailer + Ability to prioritize effectively + Excellent communicator with ability to build strong cross⁃functional relationships, to understand incentives, and to ensure alignment in a matrixed organization + Executive presence with high business IQ + Ability to work on several projects simultaneously and to thrive in a project⁃based, matrixed environment with a closely intertwined team + Strong attention to detail and results orientation, high work ethic and persistence to drive an initiative to completion, a "roll up the sleeves" attitude towards tackling a challengeEqual Opportunity Employer It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.
