Senior People Transformation Strategist

Senior People Transformation Strategist DoorDash

USA - 3.3

Philadelphia, PA Job Details $136,000 - $200,000 a year 18 hours ago Benefits Paid parental leave Parental leave Qualifications Performance dashboard reports HR change management strategy AI use case identification Performance improvement leadership Program management 6 years Tooling Automation software Talent management Risk mitigation strategy development Dashboard creation Operations transformation Dashboard creation support Process design Six Sigma methodology implementation Metrics Reporting Scalable systems Reporting and dashboarding tools Digital transformation Quality performance measurement Collaboration with product development teams Team training Scalability Data-driven problem-solving Operational excellence initiatives Training & development Process improvement planning Root cause analysis Implementation of strategic initiatives Workshop facilitation Full Job Description About the Team We are building a more efficient, intelligent, and AI-enabled People Operating System. As a Senior People Transformation Strategist, you will lead the design and execution of transformation initiatives that fundamentally reshape how the People function operates at DoorDash and Wolt. About the Role This is not a role for someone who optimizes at the margins. The first hire in this function will help define how this team operates — bringing both the discipline to execute and the judgment to shape what we build. You'll own significant workstreams within a broader transformation roadmap, diagnosing structural inefficiencies, redesigning processes end-to-end, and implementing scalable, AI-enabled solutions that change how work gets done across the organization. This role is equal parts strategic design, execution, and change leadership: success is not just delivering solutions, but ensuring they are adopted and deliver measurable, lasting impact. You will partner closely with COEs, People Business Partners, Product, Engineering, and Operations teams globally, and report to the Senior Manager, People Process Transformation and Continuous Improvement. Success in this role looks like: faster, simpler processes; high adoption of new ways of working; clear, measurable improvements in efficiency, quality, and employee experience — and a People function that is increasingly built for an AI-first environment. You're excited about this opportunity because you will… Act as a strategic partner and program owner across high-impact transformation initiatives spanning People functions (e.g., HR, Talent Acquisition, onboarding, lifecycle processes) Diagnose current-state processes to identify structural inefficiencies, root causes, and automation opportunities — and redesign them from the ground up where needed Partner with Product and Engineering to deliver scalable, AI-enabled solutions that change how the People function operates, not just how it executes Bring an AI-first mindset to every workstream — actively exploring how AI tools and automation can replace, simplify, or elevate the work Drive change management for new ways of working, including stakeholder alignment, communication, and rollout planning across global teams Assess change impacts, identify risks, and build mitigation plans to support successful implementation Develop enablement materials (e.g., playbooks, training, guidance) to ensure teams can effectively adopt new processes Define and track success metrics (e.g., time savings, SLA improvements, quality, adoption) and iterate based on results Facilitate cross-functional working sessions to align on requirements and move initiatives forward Build and maintain dashboards or reporting to monitor process performance and identify gaps We're excited about you because… 6-9+ years of experience in process transformation, operations, or strategy — including experience operating as a strategic partner to senior leaders or acting in a program leadership capacity Demonstrated ability to work in or design for AI-enabled environments — whether through prior experience with AI tools, workflow automation, or rethinking how work gets done in an AI-first context Proven track record of delivering measurable, large-scale improvements (e.g., reduced cycle time, cost savings, increased quality or adoption) with clear ownership over outcomes Experience driving significant change management and adoption of new processes, systems, or tools across complex, cross-functional organizations Strong program and process logic — you think in systems, anticipate second-order effects, and know how to sequence work for maximum leverage Track record of operating with a high degree of autonomy and acting as a thought partner to senior leaders, not just an executor of defined workstreams Comfortable with ambiguity and a rapidly evolving environment where the function itself is being redesigned, not just optimized Data-driven mindset with the ability to define success metrics, measure impact, and use data to influence direction Clear, compelling communicator who can influence without direct authority and translate complex changes into actionable guidance for diverse audiences Familiarity with structured process improvement approaches (e.g., Lean, Six Sigma, or equivalent) is a plus — but what matters most is the ability to diagnose problems clearly and drive measurable change; a certification is not a substitute for judgment We expect this position to be filled by 7/26/2026. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144 .