Sr Director, Customer Education Portfolio

Sr Director, Customer Education Portfolio Dynatrace - 4.2 Boston, MA Job Details Full-time 7 hours ago Benefits Employee stock purchase plan Health insurance Dental insurance Paid time off Employee assistance program Career development plan 401(k) matching Flexible schedule Qualifications Global team management SaaS platforms Leading team collaboration initiatives SaaS (as product category for technical sales engineers) Cross-functional team management Cross-functional communication Senior leadership Full Job Description Your role at Dynatrace We are seeking a visionary Senior Director with a strong product mindset to lead Dynatrace's global Customer Education function. In this strategic leadership role, you will transform how customers learn, adopt, and scale Dynatrace across complex enterprise environments. You will define and execute an AI-driven education and enablement strategy that accelerates customer value, drives platform adoption, and contributes directly to retention and growth. Partnering closely with cross-functional leaders, you will deliver scalable, high-impact learning experiences that enable customers to achieve measurable business outcomes. Key Responsibilities Define and execute a global Customer Education and Enterprise Enablement strategy aligned with business growth objectives Build and scale enterprise adoption programs and repeatable enablement frameworks for complex customers Lead AI-driven learning innovation, delivering personalized, data-informed education experiences at scale Oversee Dynatrace University, including digital learning, instructor-led training, certifications, and role-based learning journeys Partner cross-functionally with Customer Success, Product, GTM, and Services to embed enablement across the customer lifecycle Establish and track KPIs that connect education to adoption, consumption, retention, and expansion Lead and develop a high-performing global team while influencing senior stakeholders and driving innovation What will help you succeed

Required Experience :

12+ years of experience in customer education, enablement, or post-sales strategy within enterprise SaaS or technology 6+ years of experience leading global, cross-functional teams

Preferred Experience:

Proven track record of driving enterprise adoption and measurable customer outcomes Deep experience working with large, complex enterprise customers Expertise in digital learning, enablement strategy, and customer adoption models Experience leveraging data, analytics, or AI to improve learning or adoption outcomes Strong executive presence with the ability to influence senior stakeholders Experience in observability, cloud platforms, or enterprise software Experience building certification programs or customer academies Familiarity with digital adoption platforms and modern learning technologies Experience integrating product usage data into learning and enablement strategies Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. Attractive compensation packages and stock purchase options with numerous benefits and advantages. Equal Employment Opportunity All your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law . To be considered for this position, please upload your resume/CV. Note to

Recruiters and Agencies :

Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace. Benefits and work-life perks We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you'll get other benefits and work-life perks designed to make your ride with us even more rewarding. Mental health support Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members. Wellness Days Four company-designated extra paid days off for you to recharge batteries. Flexibility Our hybrid working model and flexible working hours offer you the flexibility you need. Employee Stock Purchase Plan Purchase company stock (

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DT ) at a discounted price and become a shareholder. Learn & develop Company-wide learning perks, designated team's learning days, and more. Volunteering day A day of paid volunteer time to support a community or cause you care about. Regular team events We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond! International vibe Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures. Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what's available there. About Dynatrace Dynatrace (

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DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets. Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.