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VP of Information Technology & Services
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Wesley Health & Wellness Center
San Antonio, TX (In Person)
Full-Time
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Job Description
Position SummaryProvides executive leadership for technology strategy, governance, and enterprise capabilities aligned to organizational priorities. Accountable for setting enterprise direction, priorities, and governance for technology operations, digital capabilities, health informatics, enterprise applications, infrastructure, information security governance, business continuity, interoperability, and artificial intelligence governance. Ensures these functions are aligned to organizational strategy, patient outcomes, operational reliability, regulatory obligations, and long-term growth.
This role leads through Directors and Managers and is responsible for enterprise vision, performance expectations, investment planning, risk oversight, and cross-functional alignment. The Vice President is not expected to directly supervise technical staff or perform day-to-day operational tasks.
Scope and ImpactProvides enterprise-wide leadership for technology and related enterprise capabilities across clinical, business, and administrative service lines.
Oversees multiple Directors, Managers, and program leads responsible for infrastructure, end-user support, applications, health informatics, continuity planning, and related governance functions.
Shapes organizational direction for technology services, continuity readiness, digital capabilities, interoperability, and data-enabled operations.
Influences enterprise planning, resource allocation, vendor strategy, operational readiness, and risk posture in support of patient care and organizational sustainability.
Accountable for service performance, technology governance, continuity readiness, and achievement of the strategic road map through aligned execution across IT&S leadership.
Decision-Making AuthorityEstablishes enterprise technology direction, strategic priorities, and performance expectations across the organizations technology and continuity portfolio.
Approves operational and governance standards, service frameworks, escalation models, and accountability structures.
Recommends strategic investments, staffing models, sourcing approaches, and multi-year road maps for leadership approval.
Oversees enterprise technology risk, continuity readiness, and policy adherence through Directors and Managers.
Reviews and approves major operational, continuity, interoperability, and digital initiatives for alignment with organizational goals.
Provides executive oversight of vendor strategy, service expectations, and risk considerations in partnership with Procurement, Finance, and service-line leadership.
Provides executive oversight and accountability for major incidents and continuity events.
Interactions /
Works across the organization to ensure technology planning, continuity readiness, operational priorities, and business needs are aligned and sequenced appropriately.
Essential Duties and ResponsibilitiesSet enterprise direction for technology services and enterprise capabilities: Establish strategic priorities, operating principles, governance expectations, and performance standards for all major technology and continuity functions.
Lead through
Align technology strategy with organizational priorities: Ensure technology, digital capabilities, continuity readiness, interoperability, and information governance support patient outcomes, operational performance, and future growth.
Oversee enterprise technology governance: Sponsor policy direction, service management expectations, change governance, risk review, and escalation frameworks to ensure disciplined and consistent execution across the organization.
Provide executive oversight for business continuity and disaster recovery readiness: Ensure appropriate leadership, planning, testing cadence, accountability, and corrective action follow-through are in place across IT&S and critical business service lines.
Oversee health informatics, interoperability, and enterprise digital capabilities: Ensure technology-enabled workflow improvement, external connectivity, and data exchange capabilities are governed and advanced in support of clinical and operational needs.
Oversee artificial intelligence governance and adoption strategy: Ensure AI capabilities are evaluated, approved, and implemented through defined governance, risk oversight, and alignment with organizational priorities.
Guide budget, investment, and sourcing strategy: Develop operating and capital priorities; recommend staffing and sourcing models; oversee resource allocation across the portfolio through subordinate leaders.
Oversee vendor and partner performance at an enterprise level: Ensure vendor capabilities, service expectations, risk considerations, and contractual performance are aligned to organizational needs and monitored through the appropriate operational leaders.
Report enterprise performance and readiness to senior leadership: Provide clear executive-level reporting on service health, continuity maturity, risk posture, strategic progress, and key decision points requiring leadership action.
Supervisory or Leadership ResponsibilitiesDirectly oversees Directors, Managers, and other designated leaders, not individual technical staff.
Establishes organizational direction, leadership expectations, and accountability measures for the teams responsible for:
Core technology platforms and enterprise infrastructureDesktop and end-user servicesEnterprise applications and application supportSystems analysis and database administrationHealth informaticsInformation security governanceBusiness continuity and disaster recovery coordinationInteroperability and digital integrationArtificial intelligence governance and implementation oversightBuilds leadership structure, clarifies decision rights, and ensures succession planning, team development, and cross-functional coordination across the portfolio.
Chairs or sponsors governance forums related to enterprise technology services, continuity readiness, major incidents, and strategic technology planning.
QualificationsMinimum Qualifications (Required)
Lead enterprise technology strategy, governance, and organizational alignment Oversee cybersecurity, risk management, and regulatory compliance (e.g., HIPAA) Direct technology functions through subordinate leadership structures Align technology investments with organizational priorities and financial stewardship Communicate effectively with executive leadership and governing bodies Lead cross-functional initiatives in complex, mission-driven environmentsPreferred QualificationsMasters degree in Business Administration (MBA), Healthcare Administration (MHA), Information Systems, Cybersecurity, or a related fieldAdditional years of progressive leadership experience in information technology, particularly within healthcare or regulated environments Experience leading enterprise technology strategy, digital transformation, or organizational modernization initiatives Experience operating within governance frameworks such as NIST, COBIT, ITIL, or similar standards Demonstrated experience communicating with and presenting to executive leadership and governing bodies Experience overseeing cybersecurity, risk management, or compliance programs in a healthcare or regulated environment Experience leading or governing large-scale enterprise initiatives, ensuring alignment, adoption, and organizational readiness across multiple service lines Relevant industry certifications in cybersecurity, risk management, IT governance, service management, or project delivery are preferred. Examples include CISSP, CISM, CRISC, ITIL, COBIT, CGEIT, or PMP. Knowledge, Skills, and Abilities (KSAs)Demonstrated executive-level capability in the following areas:
Strategic Leadership & GovernanceDefines and communicates enterprise technology strategy aligned to organizational priorities and missionApplies strong understanding of IT governance, risk management, and regulatory frameworks (e.g., HIPAA, NIST CSF)Establishes governance structures, decision frameworks, and accountability models across complex organizationsExecutive Communication, Board Engagement & InfluenceCommunicates complex technology, risk, and operational concepts to executive leadership, the Board, and non-technical stakeholdersDemonstrates executive presence and the ability to influence decision-making and drive enterprise alignmentSupports Board-level reporting, governance discussions, and strategic decision-makingFinancial & Operational StewardshipApplies strong understanding of IT financial management, including budgeting, capital planning, and resource allocationAligns technology investments with organizational priorities and measurable outcomesOversees vendor performance, sourcing strategies, and enterprise value realizationCybersecurity & Risk OversightDemonstrates executive-level understanding of cybersecurity, privacy, and risk management within regulated environmentsOversees security, compliance, and risk programs aligned with healthcare and regulatory requirementsIntegrates technology risk into broader enterprise risk frameworks and reportingEnterprise Systems, Data & InteroperabilityUnderstands enterprise systems, data strategy, and interoperability across clinical, operational, and administrative domainsGuides system integration, data governance, and information flow to support patient outcomes and operational effectivenessDemonstrates familiarity with healthcare technology environments and informatics considerationsLeadership & Organizational DevelopmentLeads effectively through subordinate leadership structures (e.g., Directors and Managers)Builds and develops high-performing leadership teams and fosters accountability across functionsEstablishes clear expectations, performance standards, and organizational alignmentInnovation & Strategic ForesightEvaluates emerging technologies and trends, including digital capabilities and artificial intelligenceAligns innovation with organizational priorities, risk tolerance, and operational readinessAnticipates evolving healthcare, technology, and organizational needsLanguage SkillsStrong proficiency in English, including the ability to communicate complex technical, operational, and strategic concepts to diverse audiences.
Technology and ToolsExecutive-level understanding of enterprise technology environments, including infrastructure, cloud platforms, cybersecurity, enterprise applications, and data systems Ability to evaluate, guide, and govern technology solutions and vendor capabilities aligned with organizational strategy and risk Familiarity with enterprise reporting, analytics, and dashboard tools used for performance monitoring and executive decision-making Proficiency with standard business and collaboration tools (e.g., Microsoft 365, Teams, SharePoint)Work Environment and Physical DemandsWork is primarily performed in an office or administrative environment with a combination of in-person and virtual interactions Occasional travel may be required for organizational meetings, site visits, or external engagements Position involves extended periods of sitting, standing, and computer use, with routine movement within office or clinical environments Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
This role leads through Directors and Managers and is responsible for enterprise vision, performance expectations, investment planning, risk oversight, and cross-functional alignment. The Vice President is not expected to directly supervise technical staff or perform day-to-day operational tasks.
Scope and ImpactProvides enterprise-wide leadership for technology and related enterprise capabilities across clinical, business, and administrative service lines.
Oversees multiple Directors, Managers, and program leads responsible for infrastructure, end-user support, applications, health informatics, continuity planning, and related governance functions.
Shapes organizational direction for technology services, continuity readiness, digital capabilities, interoperability, and data-enabled operations.
Influences enterprise planning, resource allocation, vendor strategy, operational readiness, and risk posture in support of patient care and organizational sustainability.
Accountable for service performance, technology governance, continuity readiness, and achievement of the strategic road map through aligned execution across IT&S leadership.
Decision-Making AuthorityEstablishes enterprise technology direction, strategic priorities, and performance expectations across the organizations technology and continuity portfolio.
Approves operational and governance standards, service frameworks, escalation models, and accountability structures.
Recommends strategic investments, staffing models, sourcing approaches, and multi-year road maps for leadership approval.
Oversees enterprise technology risk, continuity readiness, and policy adherence through Directors and Managers.
Reviews and approves major operational, continuity, interoperability, and digital initiatives for alignment with organizational goals.
Provides executive oversight of vendor strategy, service expectations, and risk considerations in partnership with Procurement, Finance, and service-line leadership.
Provides executive oversight and accountability for major incidents and continuity events.
Interactions /
Working RelationshipsInternal:
Chief Financial Officer, executive leadership team, clinical leadership, compliance/privacy, finance, human resources, facilities, communications, health informatics, program/project leadership, and service-line leaders.External:
Key vendors, strategic partners, health information exchanges, consultants, auditors, assessors, and other third parties.Works across the organization to ensure technology planning, continuity readiness, operational priorities, and business needs are aligned and sequenced appropriately.
Essential Duties and ResponsibilitiesSet enterprise direction for technology services and enterprise capabilities: Establish strategic priorities, operating principles, governance expectations, and performance standards for all major technology and continuity functions.
Lead through
Directors and Managers:
Provide executive oversight, coaching, accountability, and decision support to leaders responsible for infrastructure, applications, end-user services, health informatics, continuity, and related functions.Align technology strategy with organizational priorities: Ensure technology, digital capabilities, continuity readiness, interoperability, and information governance support patient outcomes, operational performance, and future growth.
Oversee enterprise technology governance: Sponsor policy direction, service management expectations, change governance, risk review, and escalation frameworks to ensure disciplined and consistent execution across the organization.
Provide executive oversight for business continuity and disaster recovery readiness: Ensure appropriate leadership, planning, testing cadence, accountability, and corrective action follow-through are in place across IT&S and critical business service lines.
Oversee health informatics, interoperability, and enterprise digital capabilities: Ensure technology-enabled workflow improvement, external connectivity, and data exchange capabilities are governed and advanced in support of clinical and operational needs.
Oversee artificial intelligence governance and adoption strategy: Ensure AI capabilities are evaluated, approved, and implemented through defined governance, risk oversight, and alignment with organizational priorities.
Guide budget, investment, and sourcing strategy: Develop operating and capital priorities; recommend staffing and sourcing models; oversee resource allocation across the portfolio through subordinate leaders.
Oversee vendor and partner performance at an enterprise level: Ensure vendor capabilities, service expectations, risk considerations, and contractual performance are aligned to organizational needs and monitored through the appropriate operational leaders.
Report enterprise performance and readiness to senior leadership: Provide clear executive-level reporting on service health, continuity maturity, risk posture, strategic progress, and key decision points requiring leadership action.
Supervisory or Leadership ResponsibilitiesDirectly oversees Directors, Managers, and other designated leaders, not individual technical staff.
Establishes organizational direction, leadership expectations, and accountability measures for the teams responsible for:
Core technology platforms and enterprise infrastructureDesktop and end-user servicesEnterprise applications and application supportSystems analysis and database administrationHealth informaticsInformation security governanceBusiness continuity and disaster recovery coordinationInteroperability and digital integrationArtificial intelligence governance and implementation oversightBuilds leadership structure, clarifies decision rights, and ensures succession planning, team development, and cross-functional coordination across the portfolio.
Chairs or sponsors governance forums related to enterprise technology services, continuity readiness, major incidents, and strategic technology planning.
QualificationsMinimum Qualifications (Required)
Education:
Bachelors degree in Information Technology, Computer Science, Business Administration, Healthcare Administration, or a related field.Licenses/Certifications:
Relevant professional certifications are encouraged but not required.Experience:
Minimum of 10 years of progressive experience in information technology, including significant leadership experience overseeing multiple technology functions. Experience in healthcare or a regulated environment is required.Other Required Skills/Knowledge:
Demonstrated ability to:Lead enterprise technology strategy, governance, and organizational alignment Oversee cybersecurity, risk management, and regulatory compliance (e.g., HIPAA) Direct technology functions through subordinate leadership structures Align technology investments with organizational priorities and financial stewardship Communicate effectively with executive leadership and governing bodies Lead cross-functional initiatives in complex, mission-driven environmentsPreferred QualificationsMasters degree in Business Administration (MBA), Healthcare Administration (MHA), Information Systems, Cybersecurity, or a related fieldAdditional years of progressive leadership experience in information technology, particularly within healthcare or regulated environments Experience leading enterprise technology strategy, digital transformation, or organizational modernization initiatives Experience operating within governance frameworks such as NIST, COBIT, ITIL, or similar standards Demonstrated experience communicating with and presenting to executive leadership and governing bodies Experience overseeing cybersecurity, risk management, or compliance programs in a healthcare or regulated environment Experience leading or governing large-scale enterprise initiatives, ensuring alignment, adoption, and organizational readiness across multiple service lines Relevant industry certifications in cybersecurity, risk management, IT governance, service management, or project delivery are preferred. Examples include CISSP, CISM, CRISC, ITIL, COBIT, CGEIT, or PMP. Knowledge, Skills, and Abilities (KSAs)Demonstrated executive-level capability in the following areas:
Strategic Leadership & GovernanceDefines and communicates enterprise technology strategy aligned to organizational priorities and missionApplies strong understanding of IT governance, risk management, and regulatory frameworks (e.g., HIPAA, NIST CSF)Establishes governance structures, decision frameworks, and accountability models across complex organizationsExecutive Communication, Board Engagement & InfluenceCommunicates complex technology, risk, and operational concepts to executive leadership, the Board, and non-technical stakeholdersDemonstrates executive presence and the ability to influence decision-making and drive enterprise alignmentSupports Board-level reporting, governance discussions, and strategic decision-makingFinancial & Operational StewardshipApplies strong understanding of IT financial management, including budgeting, capital planning, and resource allocationAligns technology investments with organizational priorities and measurable outcomesOversees vendor performance, sourcing strategies, and enterprise value realizationCybersecurity & Risk OversightDemonstrates executive-level understanding of cybersecurity, privacy, and risk management within regulated environmentsOversees security, compliance, and risk programs aligned with healthcare and regulatory requirementsIntegrates technology risk into broader enterprise risk frameworks and reportingEnterprise Systems, Data & InteroperabilityUnderstands enterprise systems, data strategy, and interoperability across clinical, operational, and administrative domainsGuides system integration, data governance, and information flow to support patient outcomes and operational effectivenessDemonstrates familiarity with healthcare technology environments and informatics considerationsLeadership & Organizational DevelopmentLeads effectively through subordinate leadership structures (e.g., Directors and Managers)Builds and develops high-performing leadership teams and fosters accountability across functionsEstablishes clear expectations, performance standards, and organizational alignmentInnovation & Strategic ForesightEvaluates emerging technologies and trends, including digital capabilities and artificial intelligenceAligns innovation with organizational priorities, risk tolerance, and operational readinessAnticipates evolving healthcare, technology, and organizational needsLanguage SkillsStrong proficiency in English, including the ability to communicate complex technical, operational, and strategic concepts to diverse audiences.
Technology and ToolsExecutive-level understanding of enterprise technology environments, including infrastructure, cloud platforms, cybersecurity, enterprise applications, and data systems Ability to evaluate, guide, and govern technology solutions and vendor capabilities aligned with organizational strategy and risk Familiarity with enterprise reporting, analytics, and dashboard tools used for performance monitoring and executive decision-making Proficiency with standard business and collaboration tools (e.g., Microsoft 365, Teams, SharePoint)Work Environment and Physical DemandsWork is primarily performed in an office or administrative environment with a combination of in-person and virtual interactions Occasional travel may be required for organizational meetings, site visits, or external engagements Position involves extended periods of sitting, standing, and computer use, with routine movement within office or clinical environments Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position