Senior Director/VP Professional Services

Senior Director/VP Professional Services at The Computer Solution Company of Virginia, LLC. Senior Director/VP Professional Services at The Computer Solution Company of Virginia, LLC. in Richmond, Virginia Posted in 10 days ago.

Type:

Full-Time Job Description:

Key Responsibilities Executive and Operational Leadership Lead and oversee all Professional Services operations for Forensic Advantage, ensuring scalable, profitable, and high‑quality delivery. Provide direct leadership and mentorship to the Professional Services team, while setting strategic direction and accountability for the broader delivery organization. Serve as an active member of the Forensic Advantage Executive Leadership Team, contributing to strategic planning, investment decisions, and long‑term growth initiatives. Financial Management and Forecasting Own Professional Services financial performance, including backlog, revenue, utilization, and EBITDA contribution. Lead End‑of‑Month (EOM), forecasting, and capacity planning processes for Professional Services, ensuring accuracy, predictability, and alignment with Harris financial expectations. Establish and manage Professional Services ratios and performance metrics consistent with Harris standards. Client Implementation and Delivery Excellence Provide executive oversight for client implementations, ensuring projects are delivered on time, within scope, and at or above target profitability. Act as a senior advisor for complex or high‑risk projects, guiding delivery strategy, escalation resolution, and resource alignment. Ensure delivery models meet contractual commitments while maintaining strong customer satisfaction. AI Enablement and Delivery Transformation Serve as an AI champion for Professional Services, promoting responsible adoption of AI and automation to increase delivery efficiency and scalability. Lead the transformation of service delivery models using AI as a workforce multiplier, without compromising quality, compliance, or accountability. Design and implement standardized onboarding, implementation, and delivery frameworks that scale with business growth. Drive services innovation that accelerates time‑to‑value and increases attach rates. Cross‑Functional Collaboration Partner closely with R D to enable "white‑glove" delivery models, ensuring alignment between product readiness, Professional Services capacity, and revenue targets. Ensure R D commitments to Professional Services are clearly defined and met to support delivery success. Collaborate with Corporate and FAS leadership to align Professional Services strategy with overall Harris objectives. Qualifications and Experience Current Harris employee with demonstrated understanding of Harris Core Values, operating principles, and financial discipline. Successful completion of Foresee Leadership (required). 5+ years of experience leading projects, releases, or programs, with transferable leadership skills applicable to managing project management and delivery teams. Exposure to forecasting, utilization, and EBITDA metrics, with aptitude and motivation to grow into full financial ownership. Strong executive presence with the ability to influence senior stakeholders and lead cross‑functional teams. Demonstrated ability to scale delivery organizations in fast‑growing environments. Experience championing operational innovation, including AI‑enabled service delivery models.