Special Assistant to the CIO (EMS1)

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity At the Department of Licensing (DOL) , we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. Our Chief Information Officer (CIO) is currently recruiting for a Special Assistant with impeccable attention to detail and ability to prioritize schedules while building and maintaining positive working relationships with business partners while supporting executive leadership. As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident. If you are ready to take the next step in your administrative support career and actively participate in the design and communication of strategic direction and issue management, please read on! As the Special Assistant you will provide confidential executive support to the Information Services Division's Chief Information Officer. Working with staff at all organizational levels (internal and external to DOL) you will track and monitor project deadlines and outcomes to ensure quality results are obtained within given timeframes and help resolve issues and complaints. You will manage the day-to-day administrative support of the Division, while establishing work rules and performance standards for Division administrative team. As the liaison between organizational units within the agency, your ability to effectively communicate and collaborate will be vital. You will have direct input into the management of the Division-wide operations and programs and full authority over the administrative operations of the Division. Some of what you will be doing: Oversee new employee setups, moves, and separations, coordinating with Facilities, Help Desk, and Telecommunications. Support the CIO in the effective management of the operational, financial, policy development and implementation and performance management responsibilities of the Information Systems Division (ISD). Provide advice, consultation, leadership, and special project oversight on programmatic, operational and policy issues of the Information Systems Division (ISD) assigned by the CIO. Schedule and coordinate meetings and calendars: arrange meeting facilities, prepare meeting materials, and compose and publish meeting notes. Serve as a member of the agency's Executive Support Team. Act as the divisional liaison to the Agency Divisional Access Coordinators (DACs) in partnership with the Service Desk administrative assistant composing and communicating changes that impact the work and processes of DACs, maintaining the DACs MS Teams and SharePoint site, while providing assistance as identified. If you model effective leadership, management, and communication techniques and understand the importance of managing the day-to-day administrative support of ISD, while establishing work rules and performance standards for Division administrative team, we invite you to apply. What you will bring to the position: Five (5) years of progressively responsible professional level administrative experience..

The ability to:

Understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions. Promote and support a respectful, equitable, and inclusive workplace for all employees. Promote and support respectful, equitable, and inclusive delivery of services to customers. The ability to take action to learn and grow. The ability to take action to meet the needs of others. • Experience may be gained concurrently • What may help set you apart: Two (2) years of project or program management experience. Two (2) years of experience within a public agency. Experience in using the principles and practices of leadership, management, public administration, and employee supervision, including coaching and mentoring. Skilled in preserving confidentiality. Demonstrated experience providing quality customer service.

Knowledge of:

Budget management Contract management Tactical and strategic planning Performance measurement Principles of legislative and rule-making process Agency and Vision Mission, Vision, Goals, and Objectives Negotiation, mediation, and conflict resolution Human resource management policies "Plain Language" initiatives Department contract administration process Merit system rules Collective bargaining agreement application Cultural diversity Skills to: Plan, organize, conduct and direct major administrative activities of a Division. Communicate effectively orally and in writing to a diverse audience, including elected officials, the media, and public. Analyze and interpret complex data. Negotiate and compromise in order to find solutions to problems. Analyze fiscal and program impacts of legislation, strategic planning, budget initiatives, and technology projects.

Additional Requirements of Employment:

Prior to a new hire, a pre-employment screening that includes a criminal record history check will be conducted. These findings may not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. For information about this position, available accommodations, or the interview process, contact Dawn Loduha . Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion! How to

Apply:

Select the Apply button at the top of this job announcement. Attach a cover letter detailing your qualifications for the role and providing specific examples that illustrate your ability to fulfill the responsibilities outlined in the job description. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization. A paycheck is just part of a total compensation package. We offer some of the nation's best benefits . We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington. Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, email the Talent Acquisition team . Please include the title of this position in the subject line. The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360-339-7344.