Technology Assistant

Technology Assistant Massillon Public Library Massillon, OH Job Details Part-time $17

• $20 an hour 1 day ago Benefits Health insurance Dental insurance Flexible spending account Paid time off Vision insurance Life insurance Retirement plan Qualifications Computer operation Customer communication Windows High school diploma or GED Driver's License Computer hardware Desktop applications Productivity software Full Job Description

QUALIFICATIONS

• Minimum educational qualifications and experience include a high school diploma or GED equivalent with 3 years of computer work experience OR 1 year of post high school computer training and 1 year computer work experience
• Must have knowledge of basic technology and office productivity software
• Working knowledge of research databases and online catalogs, a plus
• Working knowledge of Windows PC hardware and operation
• Customer service experience, preferably in library environment, desirable
• Must have acceptable results on a criminal background check
• Valid driver's license required
• Must be insurable by Library's auto insurance carrier __________________________________________________________________________________________________

ESSENTIAL FUNCTIONS

• Serve as Technology Assistant, under direction of Digital Security & IT Operations Manager o Assist patrons with escalated technology needs in group or one-on-one settings, including but not limited to:
• How to locate an Internet site using a URL or search engine
• General use of office productivity software and various pre-installed software
• How to set up and access e-mail accounts; including sending large attachments
• Basic assistance with popular internet sites (twitter, Facebook, LinkedIn, Pinterest, etc.)
• How to print or scan information
• How to save information to storage devices (i.

e., CD, and USB) o Communicate clearly—in "layman's terms", listen attentively, and follow up promptly with patrons as necessary o Coordinate with Public Services staff to schedule patrons for computer classes and individual training sessions, as needed o Perform simple troubleshooting of software and hardware issues, escalating complex or persistent problems o Assist staff and patrons on use of 'new technology' (i.e.: Tablets, e-readers, cameras, smart phones) o Keep log of computer transaction statistics

• Assist other departments with technology-related matters o Complete special projects, as assigned o Provide break-fix support for all Library computer equipment o Provide support and training for Makerspace equipment
• Miscellaneous other general requirements o Follow appropriate cash handling procedures o Maintain regular and reliable attendance o Demonstrate ability to get along with others o Abide by established Library policies o Handle physical aspects of position which include, but are not limited to: sitting, standing, bending, stooping, moving, reaching, and manual dexterity required for computer work, and lifting up to 50 lbs.

o Attend appropriate meetings and workshops o Perform other duties as assigned by supervisor

NOTE:

This position description states the nature and level of assignments normally given in this position; its list of tasks is not exhaustive.

Pay:

$17.00

• $20.

00 per hour

Benefits:

Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person