Global Technology Support Technician

Global Technology Support Technician UPS•3.7 Birmingham, AL Job Details Full-time 2 hours ago Benefits On-the-job training Qualifications Managing technical support teams Operational analysis Systems integration Workplace safety Customer relationship building Defect resolution root cause analysis Project management in technology Managing teams in a customer support role Software coding Software support In-person customer service Metrics Reporting Mid-level Client relationship development User training (technical support) Budget management planning System maintenance Key Performance Indicators Compliance management Network management Cost analysis Customer engagement Hardware support Management of technology infrastructure teams Leading team collaboration initiatives Hardware management Management reporting System deployment IT security management Root cause analysis Full Job Description Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7. Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training. Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Additional Criteria :

Job Grade:

009 This is not a remote position. Must be currently located in the same geographic location as the job or willing to self-relocate•Required.

Shift:

Tuesday•Saturday (0500•13:30) Last day to apply is June 8th at 11:59 pm

Employee Type:

Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.