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Information Technology Application Support Analyst Jobs in USA, AL, Hoover | Rose International Job

Job

Rose International

Birmingham, AL (In Person)

Full-Time

Posted 2 days ago (Updated 6 hours ago) • Actively hiring

Expires 6/27/2026

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Job Description

Required Education:
  • High School Diploma and 11 years in application support, IT, or other related experience
Preferred Education:
  • Bachelor's degree and 2 years in application support, IT, or other related experience
Required Skills/Competencies:
  • Ability to communicate technical problems and solutions to non-technical users
  • Excellent written and verbal communication skills
Overview:
The Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality. This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Information Technology Application Support Analyst Primary Responsibilities:
  • Obtains information on application design and functionality to propose solutions to end users
  • Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
  • Monitors routine and critical processes and workflows to proactively identify problem trends
  • Assists with application implementations and configuration
  • Performs root cause analysis and provides technical solutions to production-related application errors
  • Performs application testing in various environments
  • Deploys service releases, patches, requests, and customizations, which may include regulatory and compliance mandatory dates
  • Resolves complex problems or issues
  • Oversees multiple processes and may act as a procedural expert regarding policies, guidelines, or processes
  • May act as a lead to less experienced associates
  • May act as subject matter expert (SME)
  • Only those lawfully authorized to work in the designated country associated with the position will be considered.
  • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
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