IT Support Analyst

IT Support Analyst Quanta Services - 3.5 Birmingham, AL Job Details 1 hour ago Benefits Paid holidays Health insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Employee discount Pet insurance Qualifications Non-technical user support Computer science Mobile device support Bachelor's degree in information technology Computer Science IT user and group management Data permissions Procedural guides Laptop (troubleshooting support) Peripheral setup Equipment troubleshooting Operating system updates Microsoft Office Network infrastructure Technology security practices System maintenance Information security compliance Patch management Bachelor's degree Disaster recovery implementation Computer hardware Desktop (troubleshooting support) Office equipment installation Computer management Remote access software WAN Networking equipment (troubleshooting support) Supervisory control and data acquisition (SCADA) Access control management VPN management Full Job Description About Us Quanta Power Solutions brings together the industry-leading capabilities and resources of Quanta's operating companies to deliver complete EPC solutions. Our integrated approach spans power generation, battery energy storage, renewables, transmission, substation, and underground infrastructure — from concept to commissioning, we execute complex power infrastructure projects with the speed, certainty, and operational excellence our customers depend on. At Quanta Power Solutions, we are driven by a culture of safety, integrity, and disciplined execution — and we're building a team that shares that commitment. About this Role The IT Support Analyst provides technical support and maintains IT systems that support both corporate operations and field-based power generation projects. This role ensures reliable, secure, and efficient technology services, including end-user support, network connectivity, and operational technology (OT) systems critical to energy infrastructure. What You'll Do Deliver Tier 1-2 support for hardware, software, and network issues across office and field environments Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment Manage user accounts, permissions, and access using Active Directory and related tools Monitor and troubleshoot network connectivity (LAN/WAN/VPN), including remote job sites and substations Support and maintain systems related to power operations, including SCADA and other industrial applications Ensure system uptime and performance for business-critical and operational technology systems Apply security protocols and assist with compliance efforts (e.g., NERC CIP standards) Assist with system patching, upgrades, backups, and disaster recovery processes Document procedures, troubleshooting steps, and system configurations Collaborate with engineers, project teams, and field personnel to support business operations Provide technical support at remote sites as needed, including occasional travel What You'll Bring Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) 0-2 years of IT support or help desk experience Strong knowledge of Windows OS, Microsoft 365, and Active Directory Experience with networking fundamentals (TCP/IP, VPNs, routers, switches) Familiarity with industrial systems (SCADA, OT environments) preferred Understanding of cybersecurity best practices; knowledge of

NERC CIP

is a plus Ability to troubleshoot issues in both office and field environments Strong communication skills with both technical and non-technical users Ability to work independently and manage multiple priorities What You'll Get Competitive Compensation 401(k) Retirement Plan Holiday Pay Paid Time Off (PTO) Comprehensive Health Coverage Pet Insurance Employee Assistance Program (EAP) Professional Development Tuition Assistance Employee Discount Program Equal Opportunity Employer All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.