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Senior IT Support Analysts
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ITAC
Birmingham, AL (In Person)
$70,000 Salary, Full-Time
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Job Description
Join a dynamic firm as the technical backbone where you'll solve complex, high-impact issues and drive real system improvements. This is a senior IT Support role built for someone who thrives on deep diagnostics, permanent fixes, and elevating the entire support function—not just closing tickets.
C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.
Benefits & Extras True Tier 3 ownership with end-to-end problem resolution
High-visibility role influencing system stability and architecture
Hands-on work across Windows, M365, networking, and cloud
Environment focused on root cause analysis and long-term solutions Compensation $65,000 - $75,000 DOE What You'll Be Doing Serve as final escalation point for complex IT issues
Perform deep root cause analysis and implement permanent fixes
Troubleshoot across Windows, M365, networking, and hardware
Use PowerShell for automation, diagnostics, and remediation
Implement approved configuration changes and system improvements
Document solutions and mentor junior technicians What You'll Need to be Considered Bachelor's degree preferred, along with IT-related certifications
Advanced Windows expertise (Group Policy, registry, performance)
Strong networking knowledge (DNS, DHCP, VPN, VLANs, routing)
Hands-on M365 and Intune administration
PowerShell scripting for automation and troubleshooting
Proven ability to eliminate recurring issues through RCA
Ability to operate independently and mentor others INDIT