IT Technical Support Specialist

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Thanks for creating an account. . powered by NEOGOV ® IT Technical Support Specialist Print Apply  IT Technical Support Specialist Salary $55,723.20 - $84,281.60 Annually Location Houston County Administration Building, AL Job Type Full-Time Department Information Technology Opening Date 03/23/2026 Closing Date 4/5/2026 11:59 PM Central Description Benefits Questions Summary The IT Technical Support Specialist will manage, maintain, and troubleshoot issues in Office365 environments. The employee must understand and be able to implement features and applicationsoftheOffice365SuiteandmakeinformedsuggestionstotheITDirectorforfeatures that the county could leverage for its benefit. The employee must understand Active Directory's integration with Azure and the Office 365 environment. The email system is critical, and the employee must be able to troubleshoot issues with Exchange Online and use Defender 365 to mitigate the risk of intrusion into our network from malicious emails delivered to or sent from our tenant. The IT Technical Support Specialist will provide support for hardware, such as desktop computers, printers, scanners, or handheld devices, or for software programs. The IT Technical Support Specialist will generally track all support requests by creating IT tickets in ticket-tracking software and providing help desk support. Set up new laptops/PCs and install/upgrade standard software applications. Essential Job Functions Handle customer technical support cases using ticket-tracking software. Maintain system functionality by testing computer components. Maintain a high level of integrity and confidentiality. Develop and deliver end-user technical reference training material. SupporttheITDirectorbymanagingUsersandLicensingwithintheOffice365 Environment. Work with the IT Director to develop and maintain a plan to provide backup for Users, including but not limited to Office 365 Documents, Email, and OneDrive. Must demonstrate proficiency with the Microsoft365 Suite. Manage and Maintain the Office365 Suite of Products, including, but not limited to, the following: Office365 Services. Administer and troubleshoot directory synchronization and directory objects. Administer and troubleshoot Exchange Online Administer and troubleshoot Teams. Administer and troubleshoot SharePoint Online. Administer and troubleshoot Office compliance and security. Planning and deployingMicrosoft365 Apps for enterprise. Must demonstrate proficiency with MS Active Directory. Mustdemonstrate proficiency with Azure. MustdemonstrateproficiencywithOffice365 Security. Effective written and verbal communication skills. Additional Operation Job Functions Observes procedures or process flows and provides feedback on any improvements found. Maybe called up to perform other duties as they arise. Must be able to lift and carry equipment over fifty pounds. Must have a valid driver's license to operate a county vehicle. Typical Qualifications Four-year degree from an accredited College or University. Must have at least 5 years of experience providing support to end users. Microsoft365 Certified. Must be able to work and function in a team environment. Supplemental Information Knowledge of personal computer hardware, software, peripherals, and terminology. Knowledge of networking, both LANs and WANs, is a plus. Strong analytical and problem-solving skills. Organizational skills and attention to detail with the ability to write clear and detailed documentation. Ability to install, repair, upgrade, and troubleshoot PCs, Servers, peripherals, and networking. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. We offer a complete benefits package to full-time employees including health care, dental, vision, state retirement, deferred compensation plans, flexible spending accounts, life insurance, employee assistance program, holidays, vacation, and sick leave. To learn more details, visit our benefits page. 01 Are you available for on-call employment? Yes No 02 Do you have a Four-year degree from an accredited College or University? Yes No 03 Do you have at least 5 years of experience providing support to end users? Yes No 04 Do you have a Microsoft 365 certification? Yes No 05 How many years of Office 365 experience do you have? No experience Less than 1 year of experience 2 year but less than 3 years of experience 4 years but less than 5 years experience 5 or more years of experience 06 Please list all Microsoft 365 Suite features/applications you have experience in. 07 List all hardware and software installation experience along with years of experience. 08 Are you comfortable with working in a team environment? Yes No Required Question Employer Houston County Commission (AL) Address 462 North Oates St Dothan, Alabama, 36303 Website https://houstoncountyal.gov/Commission Apply Please verify your email address Verify Email Job Opportunities Account Privacy Policy Terms Of Use Your Privacy Choices Accessibility Statement Copyright © 2026 Do not sell my personal information × For California residents, and to the extent NEOGOV sells your personal information as the term "sell" is defined under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information by us to third parties at any time. This setting only applies to registered account holders that have opted-in for an Access Membership. 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