Desktop Support Technician

Be the Tech Hero People Count On Are you the person everyone calls when something isn't working? Do you enjoy solving problems, helping people, and making technology run smoothly? PowerGrid Services is looking for an IT Deskside Services Technician who thrives in a fast-paced environment and takes pride in delivering high-quality, hands-on technical support. In this role, you'll be the go-to expert for troubleshooting, supporting, and maintaining the technology that keeps our teams moving. If you're a problem-solver with a passion for customer service and technology , we want to hear from you. What You'll Do Hands-On Technical Support Troubleshoot and resolve hardware, software, and network issues Provide in-person and phone support to end-users Ensure timely and effective resolution of IT requests System Setup & Maintenance Install, configure, and support computers, phones, tablets, printers, and more Provision user accounts and system access Monitor and maintain IT systems for optimal performance Asset & Inventory Management Manage IT assets including procurement, tracking, and inventory Maintain accurate records of hardware and software Training & Documentation Provide end-user training on systems and tools Create and maintain knowledgebase articles and "how-to" guides Document technical issues and resolutions accurately Security & Compliance Follow IT security protocols and best practices Ensure adherence to company policies and procedures What We're Looking For High School Diploma required 1+ year of experience in a customer-facing technical support role Associate or Bachelor's degree in IT, Computer Science, or related field (preferred) IT Certifications (e.g., Microsoft Endpoint Administrator) a plus Key Skills Strong troubleshooting and problem-solving abilities Excellent customer service and communication skills Ability to clearly explain technical issues to non-technical users Experience documenting issues, solutions, and systems Ability to multitask and stay organized in a fast-paced environment Why Join PowerGrid Services? At PowerGrid Services, your work matters. You'll be part of a team that values collaboration, innovation, and reliability —and where your technical skills directly support the success of the organization. Work in a hands-on, dynamic environment Gain experience across multiple systems and technologies Be part of a supportive and team-oriented culture Opportunity to grow your IT career Ready to Make an Impact? If you're ready to bring your technical expertise and customer-first mindset to a team that values what you do— apply today on our website at www.powergridservices.com!

Pay:

From $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Vision insurance People with a criminal record are encouraged to apply

Education:

High school or equivalent (Required)

Experience:

IT support: 1 year (Preferred)

Location:

Hartselle, AL 35640 (Preferred) Willingness to travel: 25% (Preferred)

Work Location:

In person