IT Help Desk Technician

IT Help Desk Technician Mspark is a pioneering data & marketing technology company that bridges the gap between targeted marketing and real-world impact. We specialize in creating seamless, omni-channel experiences for consumers. Our platform integrates cutting-edge digital advertising across display, video, CTV, Meta, Google and DOOH with sophisticated, data-driven direct mail campaigns. We help the world's top brands create a cohesive customer journey that drives measurable results online and offline. About the role The Help Desk Technician is a member of the IT Help Desk supporting all Mspark employees at all facilities with Level 1 and Level 2 technical support within the ticketing system. Common technical support duties include answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, managing hardware and company applications. Location- onsite Hours- Monday to Friday 8-5pm (some on call work) What you'll do

• Serve as the first contact for customers who need technical assistance via the phone, email or in person.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues on PC, Mac and Mobile devices.
• Work as part of a team in a call center environment.
• Stay current with all technologies in use within the organization to provide direct support.
• Enter, track and resolved all technical issue using Mspark's ticketing system.
• Ensures SLA's are met for resolving end user issue reports.
• Supporting Office 365, Azure Cloud, Mobile Devices and other technologies in use within the company.
• Asset management and tracking.
• Computer imaging and new employee onboarding. Qualifications
• 4 Year/Bachelor's Degree in Information Technology Discipline or significant work experience and proven competency in specialty areas is also acceptable.
• Experience troubleshooting and resolving issues with both Windows PC and Macintosh operating systems.
• PC Hardware and Software support.
• Experience resolving issues with IP networks and Remote Connectivity (RDS, VPN).
• Hand on experience resolving issues with Office 365 products including Outlook and Teams.
• Detail Oriented with Good Communication Skills.
• Ability to multitask activities and tasks.

The pay range for this role is: 55,000 - 65,000 USD per year (HELENA, AL - CORP) Information Technology Helena, AL